Customer Support Advisor (Danish-speaking) - Malta
Jobs Europe ABSammanfattning
Join Immense Group as a Safer Gambling Analyst, where you'll play a crucial role in safeguarding players in the iGaming industry. This position involves analyzing risk reports, contacting at-risk players, and collaborating with management to promote responsible gaming. The role is based in Malta and requires fluency in Danish and English, along with strong analytical skills and a passion for helping others.Jobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Förmåner
Private health insurance.Wellness allowance of up to €300 per year.Fresh breakfast and lunch provided daily.Birthday leave.Company and team-building events.Relocation package to Malta, including flight and accommodation.Performance bonus of up to 10% of base salary paid quarterly.
Ansök senast: 2026-09-30
Publicerad: 2026-07-02
Beskrivning
Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about iGaming, bold in your approach, and act with integrity, we'd love for you to join our team as a Safer Gambling Analyst (Danish-speaking)
A taste of what you'll do
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required
As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.
Who and what we are after?
Language proficiency: native or fluent Danish speaker who can also speak and write English fluently
Ability to listen effectively and understand others, empathy
Willingness to learn and grow in a fast paced environment
Positive mindset and a flexible approach
Team spirit with passion to help others
Ability to analyse information with excellent attention to detail
Experience working with MS Office
If you have previous experience or knowledge about iGaming we'll consider it as advantage
Employee benefits
Private health insurance - because your wellbeing matters to us
Wellness allowance - up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen - you can save up to €3,000 a year
Birthday leave - as we want you to celebrate your day
Company and team-building events - trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly
And much more - see for yourself!
Apply today and be part of our success story!
Meet all the eligible criteria? Apply today and join the Immense Group team.
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about iGaming, bold in your approach, and act with integrity, we'd love for you to join our team as a Safer Gambling Analyst (Danish-speaking)
A taste of what you'll do
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required
As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.
Who and what we are after?
Language proficiency: native or fluent Danish speaker who can also speak and write English fluently
Ability to listen effectively and understand others, empathy
Willingness to learn and grow in a fast paced environment
Positive mindset and a flexible approach
Team spirit with passion to help others
Ability to analyse information with excellent attention to detail
Experience working with MS Office
If you have previous experience or knowledge about iGaming we'll consider it as advantage
Employee benefits
Private health insurance - because your wellbeing matters to us
Wellness allowance - up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen - you can save up to €3,000 a year
Birthday leave - as we want you to celebrate your day
Company and team-building events - trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly
And much more - see for yourself!
Apply today and be part of our success story!
Meet all the eligible criteria? Apply today and join the Immense Group team.
Ansök till tjänsten
Customer Support Advisor (Danish-speaking) - Malta
OM FÖRETAGET
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