Customer Success Manager, Utilities

Elevate the Customer Experience as Our Next Customer Success Manager, Utilities!

Ready to make a tangible impact on global industries and maximize the value of cutting-edge solutions?

Trimble is seeking a passionate problem-solver to cultivate lasting partnerships and guide our Utilities customers across Sweden and Norway toward long-term success.

What Makes This Role Great:

In this role, you will be the trusted advisor for utilities, directly influencing how key customers operating critical energy and water infrastructure adopt innovative technologies. In this role, you will shape the future of utility operations across Sweden and Norway. Our clients manage vital infrastructure that plays a pivotal role in the green transition-giving you a unique opportunity to drive meaningful, sustainable change.

The Customer Success team is a key part of O&PS International, focused on helping customers maximize the value of the solutions offered by Trimble. We understand client needs, advocate for them internally, and execute strategies that drive loyalty and sales growth. Our team of professional Customer Success Managers each manages a specific client portfolio.

As a Customer Success Manager, you will be instrumental in ensuring the success and satisfaction of our valued customers. By building trusted advisor relationships, you will enhance retention and identify growth opportunities in close collaboration with our international sales, product management and professional services teams.

Join our team and contribute to our ongoing efforts, ensuring our customers realize the full potential of our solutions and remain dedicated partners in our shared success. This role offers potential for professional growth as we expand into new products and markets.

Key Exciting Responsibilities

• Cultivate and sustain robust customer relationships.
• Act as a strategic liaison, communicating customer insights and needs to product, engineering, and sales teams.
• Drive product adoption and usage to ensure clients fully leverage their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross-selling.
• Monitor customer health and satisfaction, proactively solving problems to deliver value.
• Collaborate across internal teams to ensure customer success.

Logistics:

• Location: Västerås, Sweden
• Travel Requirement: 15% (occasionally travel to visit clients)

Essential Skills & Experience

• Proven experience in account management or otherwise taking care of customers well-being.
• Experience working with critical asset and infrastructure owners within the utility industry.
• Experience in the B2B software and solutions industry.
• Strong interpersonal and communication skills with a proactive, solution-oriented mindset and the versatility to thrive both autonomously and collaboratively.
• Professional verbal and written proficiency in Swedish and English.

Bonus Points For:

• Professional verbal and written proficiency in Norwegian.

Why You'll Love Working With Us

At Trimble, we're not just a company that \"does good\"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a \"hidden gem.\" You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of \"visionary pragmatists\" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often \"self-authored,\" empowering proactive \"doers.\"

Customer Success Manager, CSM, Client Relationship Manager, Account Manager, Utilities, Infrastructure, Software Adoption, Customer Retention, Västerås Jobs, Trimble

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.