Customer Success Manager

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

Why should you apply?

• Become a trusted advisor to senior HR, Compensation & Benefits, and People leaders across the Nordics, influencing how organisations engage and support their employees.
• Take ownership of a portfolio of strategic customers, helping them achieve measurable business outcomes and long-term value from our market-leading employee benefits platform.
• Work in a highly collaborative environment where Customer Success, Account Management, Product, Support, and Delivery teams work together to create exceptional customer experiences.
• Drive meaningful impact through customer adoption, retention, value realisation, and strategic relationship development.
• Work for a profitable, fast-growing market leader in the online reward and employee benefits space.

Great benefits:

⚖ A hybrid working model (three day from our Stockholm office/week).

ITP1 pension.

Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings.

Collective agreement.

Access to our comprehensive benefits portal.

Generous wellness allowance.

30 vacation days / year.

Referral bonuses.

Enhanced parental pay.

Volunteer Days - two paid days annually to give back to the community.

Role Overview

As a Customer Success Manager, you will be responsible for ensuring that customers achieve long-term, measurable value from their Benifex solution. Acting as a trusted strategic partner, you will translate customer goals into clear success plans, drive platform adoption, and maximise customer outcomes. You will proactively identify opportunities to improve engagement, increase self-service, and support customers in realising the full value of their investment. By building strong stakeholder relationships and collaborating closely with internal teams, you will play a key role in customer retention, growth, and overall satisfaction.

Responsibilities

• Develop and execute customer success plans aligned with customers' goals, priorities, and business objectives.
• Build trusted relationships with key stakeholders and tailor your approach to their needs, challenges, and expectations.
• Drive platform adoption and ensure customers maximise the value of all contracted features and services.
• Increase customer engagement through training, education, and awareness initiatives.
• Lead regular business reviews to demonstrate value, measure progress, identify opportunities, and mitigate risks.
• Monitor customer health and proactively address potential churn risks in partnership with relevant internal teams.
• Identify root causes of recurring issues and drive improvements that enhance the customer experience.
• Collaborate closely with Account Directors, Customer Support Managers, Customer Enablement Specialists, Delivery teams, and other cross-functional stakeholders.
• Support commercial objectives by identifying expansion opportunities and contributing to renewal discussions.
• Contribute to the ongoing development of Customer Success processes, tools, and ways of working.

What are we looking for?

• Experience within Customer Success, Account Management, Customer Relations, or a similar customer-facing role.
• Proven track record of managing customer portfolios with responsibility for adoption, engagement, retention, and success outcomes.
• Experience developing strategic customer relationships and leading customer projects.
• Ability to create and execute long-term customer success strategies, including success plans, value realisation frameworks, and ROI-focused discussions.
• Commercial awareness and experience identifying growth opportunities and supporting renewal conversations.
• Strong analytical skills with the ability to interpret customer health metrics, adoption trends, and business KPIs.
• Excellent communication and presentation skills in both Swedish and English.
• Curiosity and passion for learning, with an interest in HR, People & Culture, benefits, digital adoption, and the future of work.
• Confidence in facilitating strategic conversations and building credibility with senior stakeholders.

Apply today!

Department Nordics Customer Success Locations Stockholm Remote status Hybrid