Customer Fulfillment Coordinator Interim

Customer Fulfilment Coordinator (Maternity Cover)
PharmaRelations is supporting the recruitment of aCustomer Fulfilment Coordinatoron behalf of a global pharmaceutical company for their affiliate in Copenhagen.

This is an interim, full-time position within a matrix supply chain environment, where you will play a central role in ensuring efficient and reliable customer fulfilment operations.
The role
You will be responsible for managing daily customer fulfilment operations and ensuring the effectiveness of end-to-end processes. The role combines operational execution, stakeholder coordination, and analytical support to secure high service levels.

Key focus areas include:

• Driving execution of Sales & Operations Execution (S&OE) processes
• Managing short- and mid-term stock allocation and mitigation actions
• Coordinating fulfilment activities across internal teams and external partners (e.g. warehouse / 3PL)
• Supporting customer communication in case of shortages or supply constraints
• Monitoring performance and identifying improvement opportunities through data and KPI tracking

You will work closely with internal stakeholders across supply chain, planning, and customer engagement, ensuring alignment and transparency across the fulfilment process.
Key responsibilities
Customer Fulfilment & Operations

• Manage stock allocation, backorders, and fulfilment prioritisation
• Define mitigation actions in case of shortages (e.g. delayed deliveries, substitutions)
• Coordinate with warehouse and logistics partners on fulfilment execution
• Ensure structured communication of supply constraints

Process & Performance Management

• Monitor fulfilment performance through defined KPIs (e.g. OTIF, stock availability)
• Conduct root cause analysis and drive continuous improvements
• Support monthly closing and reporting activities
• Provide analytics and insights to support decision-making

Stakeholder collaboration

• Act as a key interface between supply chain, customer engagement, and external partners
• Support customer-facing operational discussions where relevant
• Contribute to governance of outsourced back-office or logistics activities

Profile
You bring a solid understanding of customer fulfilment within a regulated industry, combined with strong analytical and coordination skills.

Required experience

• Bachelor's degree
• 3-5 years' experience in customer fulfilment or supply chain operations
• Experience from the biopharma or pharmaceutical industry is preferred
• Fluent in English and preferably Danish or another nordic language

Capabilities

• Strong analytical and problem-solving skills
• Ability to manage complex operational scenarios and prioritise effectively
• Experience working with ERP systems (e.g. SAP) and data analysis
• Solid stakeholder management and communication skills
• Structured, detail-oriented, and able to drive follow-up

Additional information

• Location: Copenhagen
• Job type: Interim, full-time
• The role is classified as GxP

Why join
This is your opportunity togain entry into an international pharmaceutical companyin a critical, high-impact role.

• Work in a role ensuring continuity of supply to customers
• Gain exposure to a global pharmaceutical supply chain setup
• Take ownership in a dynamic, fast-paced and decision-driven environment

Next step
Applyvia PharmaRelations by submitting your CV (cover letter optional).

Wereview and interview candidates on an ongoing basis.

Start date:ASAP / mid-June 2026

For more information contact:mette.uth@pharmarelations.dk

About PharmaRelations
PharmaRelations is a Nordic life science consulting and recruitment partner, supporting pharmaceutical, biotech and medtech companies with specialist talent across interim and permanent roles.