Customer Experience Designer
Nordic Investin Group AktiebolagSammanfattning
Nordic Investin is seeking a Customer Experience Designer for a partner company focused on enhancing customer journeys across sales, onboarding, service, and retention. The role involves analyzing customer journeys, identifying friction points, and facilitating improvements while working within a multidisciplinary team. Candidates should have experience in customer experience or service design and be adept at turning insights into actionable changes. This position emphasizes collaboration, risk-Jobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Det här erbjuder vi
Opportunity to work on impactful customer journeys.Access across functions to improve customer experience.Mandate to create coherent improvement activities.
Ansök senast: 2027-03-15
Publicerad: 2026-09-16
Beskrivning
On behalf of a partner company, Nordic Investin is looking for a Customer Experience Designer. You can connect customer emotion, operational evidence and commercial outcomes without reducing experience to a single score.
The partner is improving customer journeys that cross sales, onboarding, service and retention. You will identify the moments that shape trust, design better cross channel experiences and help business owners turn insight into coordinated action.
Design is embedded in product and service decisions rather than added after scope is fixed. The team expects evidence, accessibility and implementation constraints to be considered from the beginning and revisited after release.
How you will work
You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineering and operations.
As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. Seniority here means broader judgement and follow through, not distance from delivery.
What you will do
Analyse customer journeys using research, feedback and operational data.
Identify priority moments and root causes of friction.
Facilitate improvement work across commercial and service teams.
Prototype new journey concepts and service communications.
Define experience measures linked to business outcomes.
Support owners through implementation and continuous improvement.
What you will bring
Experience in customer experience, service design or journey management.
Strong research synthesis and facilitation skills.
Ability to combine qualitative and quantitative evidence.
Commercial understanding and stakeholder influence.
Experience moving from insight to implemented change.
Professional English and clear storytelling.
Experience that would add value
Voice of customer platforms and feedback analytics.
Subscription, financial or complex service businesses.
Change management and process design.
A background that can succeed here
Your background may span design, customer insight, marketing, operations or consulting. The partner values someone who can move beyond presenting pain points and help the organisation agree on ownership, sequencing and evidence of improvement.
What makes the opportunity interesting
You will work on journeys that matter to customers and to commercial performance. The role offers access across functions and the mandate to turn fragmented improvement activity into a more coherent experience.
The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the context, expectations and decision path before you are asked to commit significant time.
The recruitment conversation
During the process, Nordic Investin will focus on concrete decisions you have made: the context you received, the alternatives you considered, the result you observed and what you would change today. You do not need every optional credential if your core experience transfers and you can explain how you would close the gap.
How to apply
Apply with your CV or LinkedIn profile and a short note describing the most relevant organisation, service, project or financial process you have helped improve. Nordic Investin welcomes candidates with different routes into the profession and assesses applicants on relevant capability, judgement and potential.
The partner is improving customer journeys that cross sales, onboarding, service and retention. You will identify the moments that shape trust, design better cross channel experiences and help business owners turn insight into coordinated action.
Design is embedded in product and service decisions rather than added after scope is fixed. The team expects evidence, accessibility and implementation constraints to be considered from the beginning and revisited after release.
How you will work
You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineering and operations.
As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. Seniority here means broader judgement and follow through, not distance from delivery.
What you will do
Analyse customer journeys using research, feedback and operational data.
Identify priority moments and root causes of friction.
Facilitate improvement work across commercial and service teams.
Prototype new journey concepts and service communications.
Define experience measures linked to business outcomes.
Support owners through implementation and continuous improvement.
What you will bring
Experience in customer experience, service design or journey management.
Strong research synthesis and facilitation skills.
Ability to combine qualitative and quantitative evidence.
Commercial understanding and stakeholder influence.
Experience moving from insight to implemented change.
Professional English and clear storytelling.
Experience that would add value
Voice of customer platforms and feedback analytics.
Subscription, financial or complex service businesses.
Change management and process design.
A background that can succeed here
Your background may span design, customer insight, marketing, operations or consulting. The partner values someone who can move beyond presenting pain points and help the organisation agree on ownership, sequencing and evidence of improvement.
What makes the opportunity interesting
You will work on journeys that matter to customers and to commercial performance. The role offers access across functions and the mandate to turn fragmented improvement activity into a more coherent experience.
The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the context, expectations and decision path before you are asked to commit significant time.
The recruitment conversation
During the process, Nordic Investin will focus on concrete decisions you have made: the context you received, the alternatives you considered, the result you observed and what you would change today. You do not need every optional credential if your core experience transfers and you can explain how you would close the gap.
How to apply
Apply with your CV or LinkedIn profile and a short note describing the most relevant organisation, service, project or financial process you have helped improve. Nordic Investin welcomes candidates with different routes into the profession and assesses applicants on relevant capability, judgement and potential.
Ansök till tjänsten
Customer Experience Designer
OM FÖRETAGET
Nordic Investin Group Aktiebolag
