Area Manager (dark stores)

Company Description

foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Reporting into the leader of Store Operations with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).
• Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out). Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Tracking order fulfillment, KPI, staff availability based on operational demands at all times.
• Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as and when required.
• Drive high-performing teams through collaboration, accountability, continuous improvement, and operational excellence
• Act as a key support for store managers to enable strong day-to-day execution.
• Conduct store audits, compliance inspections, and operational reviews to ensure adherence to company policies, SOPs, and legal requirements.
• Implement and track action plans to address performance gaps and achieve business objectives.

Qualifications

• 5+ years of experience in expense control and cost optimization while maintaining operational efficiency and service standards.
• Strong problem-solving skills with the ability to identify, resolve, and escalate property management and operational issues to appropriate stakeholders.
• Proven ability to monitor and improve store productivity, performance, and operational standards through regular performance reviews and data analysis.
• Knowledge of financial and operational performance management, with a focus on driving continuous improvement.
• Advanced proficiency in Microsoft Office Suite and other retail operations and workforce management systems.
• Experience supporting employee training, onboarding, staff development, and engagement initiatives across multiple locations.
• Strong understanding of retail merchandising, space planning, and operational compliance standards.
• Experience monitoring product availability, inventory performance, and coordinating with commercial teams to ensure stock optimization.
• Demonstrated ability to collaborate effectively with cross-functional teams including Operations, Commercial, Marketing, Logistics, Customer Service, Finance, and Human Resources.
• Strong organizational, communication, and stakeholder management skills with the ability to manage multiple priorities in a fast-paced retail environment.
• Results-driven professional with a focus on operational excellence, process improvement, and business performance enhancement.

Additional Information