TSP Incident Manager Telematics & Connected Services 17592

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a technically skilled and communicative TSP Incident Manager

What You Will Work On

Perform advanced log analysis to trace and troubleshoot end-to-end telematics service flows

Identify failure points across vehicle systems (ECU), mobile networks (MNO), and cloud backends

Leverage AI-powered tools to enhance incident analysis, anomaly detection, and pattern recognition

Design and improve monitoring, observability, and alerting strategies

Analyze logs, metrics, and alerts to distinguish real incidents from noise

Lead major incident management and own the full lifecycle from detection to resolution

Conduct Root Cause Analysis (RCA) and deliver clear, structured reports

Propose and drive long-term solutions to prevent recurring issues

Act as the primary technical contact for customer-related incidents

Translate technical findings into clear communication for both technical and non-technical stakeholders

Collaborate with mobile network operators (MNOs) on connectivity-related issues (SIM, APN, roaming)

Maintain documentation, knowledge base articles (KBAs), and operational procedures

What You Bring

Experience in 2nd line support, Incident Management, or similar roles within telematics or connected car platforms

Strong expertise in log analysis and troubleshooting using tools like ELK, Splunk, or similar

Proficiency in SQL and Redis for data querying and analysis

Hands-on experience with cloud platforms such as AWS or GCP

Strong understanding of monitoring and observability practices

Excellent communication skills in English (spoken and written)

Ability to manage incidents end-to-end and perform Root Cause Analysis