Support Program Leader

Location:
Ludvika, Dalarna County, Sweden

Job ID:
R0137325

Date Posted:
2026-07-31

Company Name:
HITACHI ENERGY SWEDEN AB

Profession (Job Category):
Engineering & Science

Job Schedule:
Full time

Remote:
No

Job Description:

The opportunity

IVRS (Integration, Verification, Release and Support) is a department within GI MACH, working with securing the quality of the MACH platform, the brain of the HVDC station. We are responsible for verification of the MACH Platform towards high level requirements and for releasing the platform to our customers. We are also responsible for making sure that our customers, mostly internal, get the support they need.

IVRS is now looking for a Support Program Leader to lead our support program and to coordinate the work with ongoing support activities in the MACH platform. As the Support Program Leader you will play an important role within GI MACH, communicating with our design organizations, our internal and external customers and other MACH stakeholders. As the Support Program Leader you are also part of the IVRS Leadership Team.

How You Will Make an Impact

• Responsible for leading the customer support program within IVRS, i.e., leading the execution of the activities within the support program scope.
• Customer interface for customer defects and support requests.
• Manage the customer support issue backlog, including answering support requests and delivering answers and solutions to customer issues.
• Follow up and consolidate status, plans, and appropriate customer defect statistics.
• Continuously drive improvements in the defect handling process towards external customers
• Coordinate troubleshooting activities towards customers
• Act as the MACH Single Point of Contact (SPOC) for issues coming from Service and external customers
• Dispatch product-related issues (defects and support issues), follow up, and drive them to closure in collaboration with the DOs.
• Ownership of MACH Issue Management Process and related templates

Your Background

• M.Sc. or B.Sc. in Engineering or a related technical field
• Proven leadership experience or experience from project management
• Solid understanding of software development lifecycles
• Strong interpersonal and communication skills for collaboration across global teams
• Fluent in English; Swedish is an advantage but not required

More about us

Are you ready for an exciting new challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don't delay - apply today! We are hiring for multiple positions.

Hiring Manager Fredrik Tinnerholm, fredrik.tinnerholm@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna:

Frank Hollstedt +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Tomasz Szawica, tomasz.szawica@hitachienergy.com

Accessibility and reasonable accommodation

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.