Support Agent

Om jobbet

Who we are 🏃
Findity is the market leader in Embedded expense management. We are the AI-powered technology provider that enables Europe's most innovative software companies to deliver world-class expense solutions directly to their customers. With a focus on partnership, we currently power the expense products relied upon by over 35,000 companies and hundreds of thousands of employees.

What we do
Expense management is a universal pain point. Our mission is to transform expense management from a fragmented burden into a seamless, automated experience. That's why we partner with market leaders, providing our platform, helping them to eliminate the expense stress for their customers.

The role
As a Support Agent, you will serve our partners and customers with settings in the product, helping them set up their expense solution so it will work perfectly and in sync with their payroll or bookkeeping system. Our product is dynamic and comes in many different brandings, therefore the questions that you will receive as a Support Agent will vary a lot.

In this role, you will be joining forces with a fantastic team of five and collaborate with both external partners and internal stakeholders.

What you will do

• Communicate clearly and effectively with customers through telephone / e-mail / chat / website
• Provide first class service to our partners and customers
• Understand the products and services to help find the best solutions for the customer
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
• Maintain and write new articles for our customer knowledge base

Qualifications

• At Least 2 years of experience within customer support
• Strong communication skills in both Swedish and English
• Ability to quickly recognize problems, form solutions and execute solutions/procedures
• Good computer skills and technical interest
• A background or interest in accounting or financial services is a plus

Apply Now!
Excited about embarking on your new career journey? Fantastic! Send us your application in English as soon as possible!

Department Product Locations Stockholm