Solutions Engineer

Some people are technical but wish they were closer to the commercial side. Others are great in sales environments but struggle when the conversation gets technical. The person we are looking for is neither - you're genuinely at home in both worlds.

That's who we're looking for.

You'll be joining Mentimeter's Strategic Accounts team - a sales team working with our most complex, high-value enterprise customers. You'll sit alongside Key Account Managers and Customer Success Managers, acting as their technical partner in deals, renewals, and expansions. When an enterprise IT team needs convincing, when a security review is holding up a contract, or when a customer's technical setup isn't working for them - that's when you step in.

You'll be the first person in this role across EMEA, which means you'll have real scope to shape how we do Sales Engineering in Strategic Accounts. There's no predefined playbook. If you need one, this probably isn't the right role. But if you're energised by building something from scratch, it's a rare opportunity.

What you'll do

Partner with Strategic Key Account Managers in enterprise deals - owning the technical dimension of commercial conversations and helping move things forward when security, IT, or procurement are in the room

Lead enterprise onboarding and setup for our most important customers: SSO, SCIM, domain control, workspace architecture, and integrations

Engage directly with senior IT and security stakeholders, earning their confidence and translating their requirements into workable solutions

Spot and resolve the technical blockers that slow down adoption, expansion, or renewal - before they become a problem

Help the account team understand the commercial implications of technical decisions, not just the technical ones

Feed patterns and recurring challenges back to our Product department in a structured way that actually influences the roadmap

Raise the technical floor of the wider sales organisation through documentation and informal coaching

Who you are

You've spent 2+ years in a customer-facing technical role at a SaaS company - Solutions Consulting, Pre-sales, Implementation Consulting, or similar

You understand enterprise IT environments well enough to hold a credible conversation: identity providers, SSO, SCIM, security reviews, and how large organisations actually make decisions

You have a commercial mindset - you understand that how Mentimeter is set up has direct implications for account health, expansion, and retention, and you think in those terms

You thrive in a sales environment. You enjoy the pace, the commercial focus, and being a part of retaining and growing deals

You're highly self-directed. You don't need a manager to tell you what to do next - you read the situation and act

You communicate clearly across audiences: technically credible with IT teams, business-relevant with executives, collaborative with your sales colleagues

Professional-level English is a must; additional languages are a bonus

What this role is not

Not a technical support or ticket-handling function

Not responsible for driving adoption or usage (owned by Customer Success)

Not responsible for commercial negotiations or account ownership (owned by Key Account Managers)

Resources to support you

A close-knit Strategic Accounts team of KAMs and CSMs who will rely on you as a genuine partner

Sales Operations, Sales Enablement, and Business Development support

A strong toolstack: Salesforce, Notion, Mixpanel, Looker, Claude, NotebookLM, PlanHat, Braze, and more