Service Product Manager

Ready to shape the future of Professional Services? In this high-impact international role, you'll own and grow a strategic service portfolio, drive new service innovations, and work closely with stakeholders across all markets to directly influence revenue, profitability, and customer success.

Join a highly experienced and collaborative team where your expertise, ideas, and commercial vision will help define the next generation of Infrastructure and Professional Services offerings across Dustin.

This is what makes the position as Service Product Manager unique

• Drive significant business growth by directly increasing Professional Services revenue across Dustin's international organization.
  
• Partner with senior stakeholders across multiple countries, giving you high visibility and influence at every level of the business.
  
• Take on a role where your ideas, decisions, and initiatives will have a tangible and lasting impact on Dustin's future success.
  

My name is Bo Bay. I am the Head of Infrastructure Services in Offering & Procurement. As a leader, I believe in building trust, empowering people to do their best work, and creating an environment where everyone feels supported, valued, and motivated. I lead with empathy, positive energy, and openness, and I take pride in helping my team grow while achieving great results together.

Your role & influence as Service Product Manager

Responsibility : You will be given responsibility for driving the growth, profitability, and sales enablement of Dustin's Infrastructure Services portfolio, ensuring the right services and solutions are offered to meet customer needs across all markets.

Collaboration: Together with your team, you take care of developing and optimizing a profitable, competitive, and customer-focused services portfolio that supports Dustin's growth ambitions. You'll work closely not only with your immediate team members but also with colleagues in Offering & Procurement and Sales Teams across all Dustin markets.

Core activities :

• Own and develop the Professional Services portfolio, including roadmap, pricing, profitability, and lifecycle management.
  
• Drive the creation and launch of new service offerings by identifying market opportunities and establishing strategic vendor partnerships.
  
• Collaborate closely with Sales, Delivery, and Process Owners to ensure services are scalable, commercially successful, and deliver value to customers across all Dustin markets.
  

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who combines commercial insight with service development expertise and enjoys translating market and customer needs into profitable Infrastructure Services offerings.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking;
  
• You have experience with managing and developing service portfolios, including roadmap ownership, pricing, and profitability;
  
• You have a strong understanding of the IT Infrastructure landscape, including Cloud, Datacenter, Network, Modern Workplace, and Security solutions;
  
• You are proficient in English;
  
• You're available for 37 hours a week.
  

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening with TA Recruiter, Sander Dirks
  
• 1st interview with Head of Infrastructure Services Infrastructure Solutions, Bo Bay
  
• Assessment (Personality- and cognitive thinking test)
  
• 2nd interview with Team member.
  
• Background check
  

For questions about the position, please contact the recruiter Sander Dirks via e-mail.