Senior Solution & Service Engineer

About the Role

We are looking for an experienced and customer-oriented Senior Solution & Service Engineer to join our team in Sweden.

In this role, you will be responsible for providing comprehensive technical support throughout the customer journey, from pre-sales consultation and system solution design to after-sales service and troubleshooting.

You will work closely with Sales, Product, Service and R&D teams to support customers, deliver effective technical solutions, and contribute to continuous product and service improvements in the Swedish market.

Key Responsibilities

Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solution development.

Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

Build and maintain strong technical relationships with key customers through regular meetings, customer visits and project support.

Support new product launches, technical training sessions, webinars, workshops and customer events in Nordic region.

Gather customer requirements, market feedback and recurring technical issues, and communicate insights to the Product and R&D teams.

Support local product testing and validation, including firmware, software, compatibility and system integration testing.

Maintain and localise technical documentation, including product manuals, FAQs, troubleshooting guides and training materials.

Collaborate closely with Sales, Product, Service and R&D teams to ensure timely and effective resolution of customer and product-related issues.

Requirements

A degree in Electrical Engineering, Electronics, Energy Engineering or a related technical field.

At least 5 years of relevant professional experience in technical support, solution engineering, field service or a similar engineering role.

Solid technical knowledge and practical experience in product configuration, system integration, installation and commissioning.

Strong troubleshooting and problem-solving skills, with the ability to identify technical issues and provide effective solutions.

Excellent communication and interpersonal skills, with the ability to work effectively with customers and cross-functional teams.

A customer-oriented mindset, strong sense of ownership and the ability to work independently.

Good command of English, both written and spoken. Swedish language skills are considered an advantage.

Willingness to travel within Sweden when required.

Why Join Us?

Work in an international and collaborative environment.

Take on a key technical role supporting customers and business growth in the Nordic market.

Collaborate with cross-functional teams and contribute to product and service improvements.

Be part of a growing business in a technology-driven industry.

Interested?

If you have solid technical experience, enjoy solving complex technical challenges and building strong customer relationships, we would love to hear from you.

Please submit your CV and join our team!