Senior Service Designer

Om jobbet

Senior Service Designer

Position Description
Are you passionate about crafting seamless, user-centric services? Do you thrive in complex design challenges and love bringing clarity to ambiguity?
We're looking for a Senior Service Designer to join our team and help shape the next generation of digital experiences for our clients.

About the Role
As a Senior Service Designer, you will play a key role in applying design thinking across all phases of the service design process. You'll focus on research, prototyping, and visualization, working with tools like service blueprints and customer journey maps to manage complexity and drive clarity in large-scale digital development.
You'll collaborate closely with product managers, developers, and business stakeholders to ensure that Service Design principles are embedded throughout the product lifecycle. Your work will directly contribute to strategic alignment, customer satisfaction, and business impact.

Your future duties and responsibilities
Key Responsibilities
• Lead and facilitate workshops, co-creation sessions, and stakeholder engagements.
• Support strategy implementation and help product organizations embed Service Design into their ways of working. Analyze user and customer journeys to identify pain points and opportunities. Design and deliver service blueprints, ecosystem maps, and experience flows. Translate business strategies and scenarios into actionable design insights.
• Drive change management initiatives to foster customer- and user-centric cultures.
• Balance human, business, and technology needs to deliver innovative and sustainable solutions.

Global Perspective
Experience working in or with global organizations is highly valuable. Ability to navigate cross-cultural contexts, distributed teams, and complex stakeholder landscapes.

Required qualifications to be successful in this role
What we're looking for
• Minimum 5 years' experience in Service Design, UX, or Design Strategy.
• Strong skills in design research, facilitation, and visual storytelling.
• Ability to work independently and proactively in complex environments.
• Experience supporting product teams and aligning design with business goals.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like Miro, Figma, Adobe XD, or similar.

Some of the Benefits we have:
- A welcoming and open company culture with flexible working hours
- Collective agreement
- Parental pay: We pay up to about 90% of your salary during your first period of staying home
- CGI Employee Stock Purchase Plan

Would you like to know more? We look forward to hearing from you! If there is still something you are wondering about, feel free to contact martin.arskold@cgi.com

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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Skills