Senior Insurance & Claims Specialist

Arval is one of the world's leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,700 employees worldwide, and 80 employees in the local Swedish office in Danderyd, we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.

Arval DNA:

Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.

You want to make the most of yourself and with that, you contribute to the organization's success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing (digital) environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.

Mission:

Work closely with Head of Insurance & Claims to deliver the best possible insurance solution for Arval's drivers and clients.

• Advanced claims management
• Set strategy for claims and align with stakeholders
• Control your tasks to protect customer and Arval interests
• Be aligned with the budget and forecast for insurance
• Promote insurance products and find ways to increase penetration
• Manage and develop products
• Respect processes & rules defined to ensure efficient & qualitative management
• Work closely with all stakeholders (Sales, Remarketing, Operations teams, etc.)
• Contribute to increase clients & drivers satisfaction rate
• Making improvements for claims management that impacts efficiency or client satisfaction
• Follow up client performance and take necessary actions

Experience and qualifications:

• Minimum 3-5 years from the insurance industry
• Bachelor's degree or higher education (meritorious)
• Fluency in Swedish
• Operational in English

To succeed in the role, we assess the following skills:

Behavioral:

• Collaborative
• Client-focused
• Rigor and attention to details

Transversal:

• Communicative

Business:

• Negotiation skills
• Problem Solving
• Decision making skills

We offer you an important role and the opportunity to work in a strong international company with high energy and forward thinking.

Contact and application

We look forward to receiving your application in English as soon as possible. If you have any questions, please contact Dalmar Basmarke, Head of Insurance & Claims dalmar.basmarke [at] arval (dot) se or HR, Karin Murray Karin.murray [at] arval (dot) se .

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!