Robotics Technical Specialist

Om jobbet

Job Introduction

As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås.

Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees.

WHAT YOU'LL BE HANDLING

Technical Support & Issue Resolution

Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance

Identify and resolve technical issues efficiently, supporting customers and internal teams

Monitor availability performance against targets, analyse error rates, and develop corrective action plans

Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition

Documentation & Knowledge Sharing

Create documentation to support the daily operation of TGW robotics machines

Provide clear and effective feedback to internal and external stakeholders

Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria

Deliver training and upskilling to TGW employees and customers to enhance their technical expertise

Continuous Improvement & Innovation

Take a proactive approach in identifying areas of improvement for TGW robotics machines

Support an environment that fosters continuous improvement and innovation.

Identify opportunities that add value for customers and generate potential revenue for TGW

Customer & Business Engagement

Actively promote the success of TGW robotics to the wider business

Build and maintain professional relationships with clients, TGW colleagues, and product developers

Achieve high standards of customer satisfaction, technical efficiency, and company image

Be punctual and uphold commitments made to customers, ensuring a reliable service experience

Health & Safety Compliance

Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements

WHAT YOU'LL NEED

Essential

Qualification in electrical or mechanical engineering

Strong understanding of PLC controls (Siemens)

You demonstrate strong proficiency in both written and spoken Swedish and English.

Understanding of mechatronic safety circuits and devices

Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe

Desirable

Experience working in an intralogistics engineering environment or high-speed robotics engineering

Higher qualification in Electrical or Mechanical Engineering

Experience in supporting robotic solutions

Familiarity with intralogistics IT systems

Experience in coaching and training on engineering equipment

What we offer

Permanent Contract with a competitive salary and paid overtime

Company Car / Car allowance

Life Assurance: 4 x Yearly Salary

Employee Assistance Programme

The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day

A dynamic, open, and informal working environment with pleasant colleagues

Collective agreement, Techavtalet Unionen applicable

Health care allowance and a free health check