Product Manager for Atea Service Desk

Om jobbet

Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area.

The Atea Service Desk within Atea Managed Services (AMS) is dedicated to providing a single point of contact for end users, ensuring fast resolution, high customer satisfaction and continuous improvement of the user experience.

We deliver services that provide stability, transparency and high performance within our business area. As end-user support becomes ever more central to business continuity and productivity, the Service Desk is undergoing accelerated transformation-driven by automation, self-service, knowledge management and the growing influence of artificial intelligence. These changes bring both new possibilities and new demands, requiring agility, expertise and forward-thinking innovation. In AMS we ensure that the foundation is stable so the business can focus on innovation and upskilling of the employees.

Your role

Managed Services is all about enabling everything as consumable services. As a Product Manager you are responsible for supporting sales in each country regarding our services within Atea Service Desk. Your role is key for the transformation of Atea's offering and establishing Atea as a trusted Managed Service Provider. We are all about digital transformation and enabling our customers with the right technologies and services to that end. You will work in close cooperation with both the sales and the operations organization, making sure that we are able to leverage the right services through our dedicated sales teams. As a Product Manager you are the sales enabler in the sense that we help sales be successful through the right services, training and marketing materials.

In this role we expect you to support the sales in the countries. Your main tasks are to ensure they are trained and understand the Service Desk offering so they can bring it out to our customers. This is the opportunity to join a highly ambitious team where you will have the chance to learn and develop both professionally and personally. Your personal drive is learning by doing, doing by joint effort both with our sales and operations organization as well as together with our world leading partners.

Your skillset should include ideas and thoughts on what a modern Service Desk should be able to deliver now and in the future-and how to deliver it in the best and easiest way for both end users and customer IT organizations.

Responsibilities:

• Analyze, evaluate and further develop Atea's Service Desk as-a-service offering
• Work closely together with the sales and operations organization in order to optimize revenue, margins as well as ease of onboarding, implementation and day-to-day use.
• Cooperate with key stakeholders, Business Area Managers, service owners and GTMs to package, position and launch Service Desk services.
• Creation of marketing materials
• Internal evangelism and promotion
• Sharing experience and competence with the group
• Understanding and interpreting the market and market needs

What we looking for

This is what we are looking for in You:

• Commercial experience in managed end-user support / Service Desk (ITSM) business
• A customer centric approach and a strong sales background
• The ability to transform service components (SLAs, channels, automation, knowledge) into clear customer value
• Ability to train and motivate specialists and sales reps in the Nordics on the Service Desk portfolio
• Excellent influencing skills, preferably in a cross country setting
• Strong analytical skills and interest in being data-driven
• Curious, self-motivated and a hands-on personality
• Project management skills.
• True team player mind set
• Experience with ITSM frameworks and tooling (e.g., ITIL, incident/request, knowledge and self-service) is highly valued

About Atea
About Atea Atea is the leading supplier of IT infrastructure in the Nordic and Baltic regions. Atea is present in 88 cities with over 8,000 employees in Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia. Atea delivers hardware and software from leading global vendors and provides consulting and technical services to support its customers with the design, implementation, and operation of their IT environments. Atea had gross sales of approximately 60 billion NOK i gross sales (2025)

and is listed on Oslo Stock Exchange.www.atea.com

Apply and become part of our journey!

Applications are handled continuously.

Please contact Per Alverstrand, Manager Product Management & Sales Support, at per.alverstrand@atea.se for further information about the role.

As part of Atea's recruitment process, background checks are included. Atea wants to be The Place To Be as we value and work actively with diversity and inclusion. We welcome your application!

Följ oss i sociala medier



#LI-ONSITE