Night Manager till Sheraton Stockholm Hotel
Förvaltnings AB TegelbackenPublicerad: 2026-05-12
Ansök senast: 2026-05-31
Beskrivning
Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.
We are looking for a service-minded Front Office Night Manager, with a genuine passion for hospitality and a strong sense of responsibility. You are calm, attentive, and confident working independently during night hours, ensuring a safe, smooth, and welcoming experience for our guests at all times. In this role, you will report directly to the Front Office Manager and act as the primary point of contact for guests during the night shift. You are responsible for maintaining high service standards, handling late arrivals and early departures, and managing night-time operations with professionalism and discretion.
As a Front Office Night Manager, you ensure guests feel cared for even during quieter hours, anticipating needs, handling requests, and resolving situations with a calm, solution-oriented mindset. You balance service excellence with operational accuracy, security awareness, and clear handovers to the day team.
Key Responsibilities:
Guest Experience & Operations
Ensure a professional, welcoming and high-quality service for all guests during night hours
Act as the main point of contact for escalated guest concerns and resolve issues efficiently
Manage VIP arrivals, late arrivals, and early departures
Maintain full awareness of occupancy status, special events and operational priorities
Make operational decisions in the absence of senior daytime management
Oversee night audit procedures and ensure operational accuracy
Leadership & Team Support:
Lead, support and supervise night team members across departments
Coordinate with housekeeping, security and technical teams when required
Provide guidance during unexpected situations and service recovery cases
Ensure effective communication and clear handovers to the day management team
Foster a positive, safe and collaborative working environment
Safety & Security
Act as the hotel's emergency leader overnight
Ensure adherence to safety procedures, incident reporting and crisis handling
Monitor security routines and respond to disturbances or risks
Ensure compliance with hotel policies, local regulations and brand standards
Administrative & Systems Control
Verify and complete night audit procedures, reports and postings in Opera PMS
Review billing accuracy and resolve discrepancies
Document incidents, guest feedback and operational notes according to procedures
Prepare daily operational reports for hotel management
Your Profile:
Previous experience in hotel front office, preferably in a supervisory role
Strong knowledge and hands-on experience working with Opera PMS
Comfortable taking independent decisions and handling responsibility
Demonstrated leadership and problem-solving ability
Excellent organizational and administrative skills
Ability to handle high workload and complex situations calmly
Strong communication skills in Swedish and English
Comfortable interacting with international guests and navigating cultural differences
Security- and safety-minded with high integrity and professionalism
What We Offer:
A permanent full-time position following the 6-month probation period (collective agreements apply)
Opportunity to be part of one of the biggest renovation and repositioning projects in Stockholm's hotel scene
Employment in a company with great opportunities for growth, where our core value is Putting People First
A dynamic and inclusive work environment
Employee discounted rates at over 8,500+ hotels worldwide
A warm team culture that values authenticity, teamwork, and pride in service
The opportunity to shape meaningful guest experiences at one of Stockholm's premier hotels
The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it's an icon in Sweden's capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.
Redefining the Essence of Hospitality
We are in the end of a renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We have transformed all our spaces, hotel rooms, implemented new food and beverage concepts and expanded our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.
We are looking for a service-minded Front Office Night Manager, with a genuine passion for hospitality and a strong sense of responsibility. You are calm, attentive, and confident working independently during night hours, ensuring a safe, smooth, and welcoming experience for our guests at all times. In this role, you will report directly to the Front Office Manager and act as the primary point of contact for guests during the night shift. You are responsible for maintaining high service standards, handling late arrivals and early departures, and managing night-time operations with professionalism and discretion.
As a Front Office Night Manager, you ensure guests feel cared for even during quieter hours, anticipating needs, handling requests, and resolving situations with a calm, solution-oriented mindset. You balance service excellence with operational accuracy, security awareness, and clear handovers to the day team.
Key Responsibilities:
Guest Experience & Operations
Ensure a professional, welcoming and high-quality service for all guests during night hours
Act as the main point of contact for escalated guest concerns and resolve issues efficiently
Manage VIP arrivals, late arrivals, and early departures
Maintain full awareness of occupancy status, special events and operational priorities
Make operational decisions in the absence of senior daytime management
Oversee night audit procedures and ensure operational accuracy
Leadership & Team Support:
Lead, support and supervise night team members across departments
Coordinate with housekeeping, security and technical teams when required
Provide guidance during unexpected situations and service recovery cases
Ensure effective communication and clear handovers to the day management team
Foster a positive, safe and collaborative working environment
Safety & Security
Act as the hotel's emergency leader overnight
Ensure adherence to safety procedures, incident reporting and crisis handling
Monitor security routines and respond to disturbances or risks
Ensure compliance with hotel policies, local regulations and brand standards
Administrative & Systems Control
Verify and complete night audit procedures, reports and postings in Opera PMS
Review billing accuracy and resolve discrepancies
Document incidents, guest feedback and operational notes according to procedures
Prepare daily operational reports for hotel management
Your Profile:
Previous experience in hotel front office, preferably in a supervisory role
Strong knowledge and hands-on experience working with Opera PMS
Comfortable taking independent decisions and handling responsibility
Demonstrated leadership and problem-solving ability
Excellent organizational and administrative skills
Ability to handle high workload and complex situations calmly
Strong communication skills in Swedish and English
Comfortable interacting with international guests and navigating cultural differences
Security- and safety-minded with high integrity and professionalism
What We Offer:
A permanent full-time position following the 6-month probation period (collective agreements apply)
Opportunity to be part of one of the biggest renovation and repositioning projects in Stockholm's hotel scene
Employment in a company with great opportunities for growth, where our core value is Putting People First
A dynamic and inclusive work environment
Employee discounted rates at over 8,500+ hotels worldwide
A warm team culture that values authenticity, teamwork, and pride in service
The opportunity to shape meaningful guest experiences at one of Stockholm's premier hotels
The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it's an icon in Sweden's capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.
Redefining the Essence of Hospitality
We are in the end of a renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We have transformed all our spaces, hotel rooms, implemented new food and beverage concepts and expanded our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.
OM FÖRETAGET
Förvaltnings AB Tegelbacken
