Global Service Desk Consultant
Semicon Service Nordic AB5 dagar kvar
Sammanfattning
A multilingual Global Service Desk Consultant is needed to provide IT support services in a global environment, primarily on-site in Lund, Sweden, with potential for limited remote work after onboarding. The role focuses on delivering technical assistance via phone, chat, and remote tools, while ensuring high customer service standards. Candidates should have strong technical expertise in Microsoft technologies and excellent communication skills in Swedish, English, and Spanish.Jobbet i korthet
Anställningstyp
visstid
Arbetstid
heltid
Förmåner
Opportunity to work in a fast-paced international support environment.Potential for limited remote work after onboarding.Contribute to operational excellence and service improvement initiatives.
Ansök senast: 2026-07-20
Publicerad: 2026-06-20
Beskrivning
Job Description
Our client is seeking a multilingual Global Service Desk Consultant to provide high-quality IT support services to users across a global environment. The role involves delivering remote technical assistance through phone, web chat, and remote support tools while ensuring excellent customer service and adherence to established service standards.
The successful candidate will contribute to operational excellence by resolving technical issues, supporting end users, improving service processes, and assisting with complex troubleshooting activities. This position requires strong technical expertise within the Microsoft ecosystem, excellent communication skills, and the ability to work effectively in a fast-paced international support environment.
Key Responsibilities
Deliver first-line and advanced technical support to users through telephone, chat platforms, and remote assistance tools.
Manage and resolve support tickets within agreed service levels and quality standards.
Follow established ITIL practices, including Incident Management, Request Fulfillment, and Problem Management processes.
Serve as an escalation point for technical issues within the Global Service Desk and assist in resolving complex cases.
Perform detailed troubleshooting and root-cause analysis to restore services efficiently.
Contribute to continuous service improvement initiatives and support shift-left strategies to enhance operational efficiency.
Maintain clear communication with users and stakeholders to ensure a positive support experience.
Monitor support activities and recommend improvements to tools, workflows, and support processes.
Assist with user account administration, permissions management, and system access requests.
Support hardware, software, networking, and business application-related incidents.
Experience Required
Experience working within an IT Service Desk, Help Desk, or Technical Support environment.
Proven experience supporting users in a global or multinational organization.
Hands-on experience troubleshooting Microsoft-based technologies and enterprise applications.
Experience handling escalated technical incidents independently.
Familiarity with IT service management frameworks and ticketing systems.
Estimated Experience Requirement: 3-5+ years of relevant IT Support or Service Desk experience.
Educational Requirements
Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field.
ITIL Foundation certification is highly desirable.
Required Skills
Technical Support & Troubleshooting
Advanced Troubleshooting
Technical Support
Remote Assistance Tools
Hardware and Device Support
Incident Resolution
Root Cause Analysis
Microsoft Technologies
Windows 10 & Windows 11
Microsoft 365 (O365)
Microsoft Teams
OneDrive
Microsoft Exchange
Active Directory
Azure AD / Entra ID
Infrastructure & Networking
VPN Support
DNS Troubleshooting
Network Connectivity Analysis
Endpoint Management
Intune
SCCM
Service Management Tools
ServiceNow
ITSM Platforms
SLA Management
ITIL Framework
Business Applications
SAP (User-Level Knowledge)
Language Requirements
The following languages are mandatory:
Swedish - Proficient (Written and Spoken)
English - Proficient (Written and Spoken)
Spanish - Proficient (Written and Spoken)
Candidates must be comfortable supporting users and communicating professionally in all three languages.
Personal Attributes
Strong sense of ownership and accountability.
Excellent analytical and problem-solving capabilities.
Ability to remain effective in high-volume and time-sensitive environments.
Well-organized and structured approach to daily tasks.
Strong interpersonal and stakeholder communication skills.
Proactive team player with a customer-focused mindset.
Ability to work independently while contributing positively to team objectives.
Work Arrangement
Initial period will be primarily on-site in Lund, Sweden.
Limited remote work may be permitted after onboarding, subject to business requirements and client approval.
Job Mode
Primarily On-site (Up to 25% Remote after onboarding and subject to approval)
Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com
Our client is seeking a multilingual Global Service Desk Consultant to provide high-quality IT support services to users across a global environment. The role involves delivering remote technical assistance through phone, web chat, and remote support tools while ensuring excellent customer service and adherence to established service standards.
The successful candidate will contribute to operational excellence by resolving technical issues, supporting end users, improving service processes, and assisting with complex troubleshooting activities. This position requires strong technical expertise within the Microsoft ecosystem, excellent communication skills, and the ability to work effectively in a fast-paced international support environment.
Key Responsibilities
Deliver first-line and advanced technical support to users through telephone, chat platforms, and remote assistance tools.
Manage and resolve support tickets within agreed service levels and quality standards.
Follow established ITIL practices, including Incident Management, Request Fulfillment, and Problem Management processes.
Serve as an escalation point for technical issues within the Global Service Desk and assist in resolving complex cases.
Perform detailed troubleshooting and root-cause analysis to restore services efficiently.
Contribute to continuous service improvement initiatives and support shift-left strategies to enhance operational efficiency.
Maintain clear communication with users and stakeholders to ensure a positive support experience.
Monitor support activities and recommend improvements to tools, workflows, and support processes.
Assist with user account administration, permissions management, and system access requests.
Support hardware, software, networking, and business application-related incidents.
Experience Required
Experience working within an IT Service Desk, Help Desk, or Technical Support environment.
Proven experience supporting users in a global or multinational organization.
Hands-on experience troubleshooting Microsoft-based technologies and enterprise applications.
Experience handling escalated technical incidents independently.
Familiarity with IT service management frameworks and ticketing systems.
Estimated Experience Requirement: 3-5+ years of relevant IT Support or Service Desk experience.
Educational Requirements
Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field.
ITIL Foundation certification is highly desirable.
Required Skills
Technical Support & Troubleshooting
Advanced Troubleshooting
Technical Support
Remote Assistance Tools
Hardware and Device Support
Incident Resolution
Root Cause Analysis
Microsoft Technologies
Windows 10 & Windows 11
Microsoft 365 (O365)
Microsoft Teams
OneDrive
Microsoft Exchange
Active Directory
Azure AD / Entra ID
Infrastructure & Networking
VPN Support
DNS Troubleshooting
Network Connectivity Analysis
Endpoint Management
Intune
SCCM
Service Management Tools
ServiceNow
ITSM Platforms
SLA Management
ITIL Framework
Business Applications
SAP (User-Level Knowledge)
Language Requirements
The following languages are mandatory:
Swedish - Proficient (Written and Spoken)
English - Proficient (Written and Spoken)
Spanish - Proficient (Written and Spoken)
Candidates must be comfortable supporting users and communicating professionally in all three languages.
Personal Attributes
Strong sense of ownership and accountability.
Excellent analytical and problem-solving capabilities.
Ability to remain effective in high-volume and time-sensitive environments.
Well-organized and structured approach to daily tasks.
Strong interpersonal and stakeholder communication skills.
Proactive team player with a customer-focused mindset.
Ability to work independently while contributing positively to team objectives.
Work Arrangement
Initial period will be primarily on-site in Lund, Sweden.
Limited remote work may be permitted after onboarding, subject to business requirements and client approval.
Job Mode
Primarily On-site (Up to 25% Remote after onboarding and subject to approval)
Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com
Ansök till tjänsten
Global Service Desk Consultant
5 dagar kvar
OM FÖRETAGET
Semicon Service Nordic AB
