Customer Support Agent

Are you passionate about helping people, curious about technology, and motivated to grow your career in a dynamic, international environment?

We're looking for a Customer Support Agent to join our growing high-performing team in Stockholm. Whether you're early in your career or bring valuable experience, this is your opportunity to become the voice of a leading tech company and make a real impact on how our customers experience our products and services. So we would love to hear from you!

As a Customer Support Agent, you'll be on the front line of our customer journey. You'll handle a wide range of inquiries-from simple questions to technical challenges-and turn them into positive, helpful experiences. Every conversation is a chance to create value for our customers and help shape how they see ABAX.

What You'll Be Doing

• Responding to incoming calls, emails, and chat messages with professionalism and a helpful attitude
• Troubleshooting technical issues and answering system-related, tax, or data privacy questions
• Logging all customer interactions accurately and ensuring timely follow-ups
• Collaborating with internal teams to resolve complex cases and ensure customer satisfaction
• Supporting customer training sessions, events, and identifying upselling opportunities or leads when appropriate

What Makes You a Great Fit

• Have experience in a customer-facing or technical support role, ideally in a fast-paced environment
• Enjoy problem-solving and are curious about tech and digital tools
• Can stay organised, multitask, and remain calm under pressure
• Speak and write fluently in Swedish and English; Norwegian is a bonus
• A proactive, customer-centric approach with a passion for going the extra mile

Training and support will be provided-what matters most is having the right attitude , showing respect for your colleagues , and being a collaborative and helpful team player .

What We Offer

• A high-impact role where you play a key part in shaping the customer experience and act as the voice of ABAX
• The opportunity to work in a collaborative, international environment, closely connected with colleagues across teams and markets
• A strong focus on learning and development, with the chance to build your expertise, grow within the role, and take on new challenges over time
• A competitive benefits package including 30 days of paid vacation, a 5,000 SEK annual wellness allowance, private health insurance, and an occupational pension

Background Check and Reference Verification

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

Department Operational Excellence Role Customer Support Agent Locations Stockholm