Customer Success Lead - Sweden

Are you a procurement professional who knows what it takes to turn spend and supplier data into real savings? Do you want to help build Ignite in Sweden from the ground up?

Who we are
Ignite is the leading procurement and supplier intelligence platform in the Nordics. Since 2017, we've helped procurement teams get full control of their spend, suppliers, contracts and risk, and act on it. Our customers have documented around €60 million in savings this year and counting. We're a team of 40+ curious and collaborative builders in Oslo and Stockholm, united by a shared mission: to create an impactful platform that helps companies get the most out of their spend with the right suppliers. We care deeply about our customers, and we believe that by working together, we can turn big ideas into reality. Sweden is our fastest growing market with around 20 customers and a strong pipeline.

What you will do
You will be the first Customer Success lead in our Stockholm office. You will own our Swedish customers and make sure they get measurable value from Ignite, from onboarding to renewal and expansion.

• Own relationships with procurement leaders, CPOs and CFOs at mid to large Swedish companies
• Lead onboardings and help customers set up Ignite around their real procurement priorities
• Act as a trusted advisor: turn spend, supplier and contract insights into concrete savings and actions
• Run QBRs and value reviews, and track savings and outcomes in Ignite
• Drive renewals, upsell and cross-sell together with our Swedish account executives
• Support sales in proof of value projects and late stage deals with your procurement expertise
• Bring the voice of Swedish customers to our product team
• Help build the Stockholm office, the Swedish customer community and our partner relationships

Who you are

• 5+ years of experience from procurement consulting, strategic sourcing, category management or a senior procurement role
• You know the Swedish procurement market and have a strong network in it
• You are commercial and motivated by owning results, including renewals and expansion
• You are comfortable with data and tools like Excel or Power BI, and you explain insights in a simple way
• You are structured, independent and enjoy a fast paced scaleup
• Fluent in Swedish and English
  

If you do not match every point, we still want to hear from you. Apply anyway and leave it to us to see where you fit 😊

What we offer

• A key role in building Ignite in Sweden, with real ownership from day one
• Competitive salary with a bonus tied to customer growth
• Opportunity to buy shares and take part in our journey
• Learning budget for your personal growth and development
• Health insurance and subsidized gym membership
• Close collaboration with the team in Oslo and regular time in both offices
• A product team that ships fast, and customers that see real results

Ready to make an impact?

Join us at Ignite and be part of something bigger. Apply by November 15. We review applications as they come in, so don't wait.