Customer Solutions Architect

Customer Solutions Architect

Consumer Technologies (China Market)

Vidhance develops industry-leading video enhancement software for the mobile industry. Working with top smartphone manufacturers, we improve video quality for almost a billion users globally through AI and advanced algorithms that let users focus on filming, not technology. We're also expanding into professional markets including telemedicine, remote assistance and defence, where video quality and situational understanding is mission-critical. Vidhance is based in Uppsala, Sweden.

The Role

As Customer Solutions Architect at Vidhance, you will be the technical bridge between our engineering team and our smartphone OEM customers in China. You will support the sales process from first contact to signed agreement and successful integration - combining deep technical understanding with strong customer communication skills.

This is a commercially oriented role where you'll work closely with both our internal engineers and customer-side teams (camera engineers, product managers, and technical leads) to ensure our solutions are understood, evaluated, and successfully deployed.

You will be responsible for

Customer Engagement: Act as the primary technical point of contact for our Chinese OEM customers throughout the sales and integration process.

Solution Design: Understand customer requirements and define how Vidhance products can best address their needs.

Technical Sales Support: Support the sales team with demos, proof-of-concept integrations, RFI/RFP responses, and technical proposals.

Onboarding and Integration: Guide customers through SDK integration, technical evaluation, and initial deployment.

Cross-functional Collaboration: Work closely with product managers, engineers, and the commercial team to relay customer feedback and align on roadmap priorities.

Business Value: Understand and communicate the performance and business value of Vidhance solutions in a customer context.

Minimum qualifications

Strong proficiency in C++ or similar languages

Understanding of testing techniques and CI/CD

Excellent communication and collaboration skills with a pragmatic and proactive approach

Fluent in both English and Mandarin Chinese (written and spoken) - required for customer communication

Bachelor's/Master's degree in Computer Science or equivalent

Meriting qualifications

Experience from smartphone OEM environments or mobile platform development (iOS, Android)

Understanding of video processing, image signal processing (ISP), or camera pipelines

Proficiency in Kotlin or Swift

Understanding of cloud platforms (AWS, Azure) or DevOps technologies (Docker)

Experience in a sales engineering or pre-sales role

Degree in Business Administration or Finance

Fluent in Swedish

What we offer

A technically skilled and engaged team where your contributions make a real difference

A commercially exciting role at the intersection of engineering and business

Flexible working hours and the possibility of remote work

Benefits include company phone, generous wellness allowance, free access to snacks at the office, comprehensive insurance, and more

Opportunities for international travel to meet clients and partners

A workplace known for its friendly and inclusive culture

Tech exploration days: Twice a month, dive into new technologies and personal development

Vidhance is situated in central Uppsala, close to communications, restaurants, gym and other facilities

Application

Send your application to: career@vidhance.com

Subject Line: Customer Solutions Architect - [Your Name]

Include CV and personal letter as attached pdf or word documents, not in the body of the email.

Contact

Email: career@vidhance.com

Contact person: Linnea Siljedahl