Customer Excellence Intern

At Bim.com , we connect the people who build with the products they build with. Are you ready to join us as our newest Customer Excellence Intern?

As a Customer Excellence Intern, you will support the Customer Excellence team in strengthening customer engagement, increasing platform adoption and supporting long-term retention across markets. This role focuses on our platform, BIMobject, a world-leading global marketplace for the construction industry that connects manufacturers with architects, engineers, and construction professionals. As a team, we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. We're now looking to expand the team with someone who can support us with a wide range of tasks while also learning the ins and outs of the SaaS and ConTech industry.

As our new Commercial Operations intern, you will...

• Collaborate: Work closely with the Customer Excellence Managers in their day to day activities as they collaborate with customers across the world
• Data support: Support with reactive tasks ranging from building out customer profiles on BIMobject.com, update CRM systems and gathering data
• Customer meetings: Support in proactive tasks ranging from preparing meeting materials and data, as well as summarising customer materials
• Grow & expand: In addition, there will be opportunities to explore working with larger data sets, structured knowledge sharing and supporting the team in improving processes. We want to create an internship that makes sense for both of us!

We believe that you ...

• Currently are pursuing a degree in sales, marketing, digital marketing or a related field with an internship as part of your studies
• Are curious to learn more about commercial operations in the SaaS industry.
• Are comfortable taking ownership of your own tasks and driving them forward, and are eager to learn and develop in a fast-paced environment.
• Are detail-oriented and take pride in getting things right. In addition, you enjoy creating structure among data, lists and processes.
• Fluent in English, both written and spoken

Extra awesome (or for you to learn)

• Additional European language skills such as Swedish, Italian, German, Spanish or French
• Experience with outreach or communication (email, events, customer-facing roles)
• Experience working with formulas in Google Sheets/Excel

Don't fit every single box? We know that applying for a job can be intimidating and that experience comes in many forms. If this role looks like a great next step for you, please apply! We'd love to hear your story, even if you don't meet 100% of the criteria.

What we offer our employees

• The core: A startup mentality within a stable global company, but small enough for everyone to have a voice in shaping our company's future (140+ employees). We live by our values: Raise it, Do it, Together.
• Flexibility: To succeed, we expect you to work primarily from our Malmö office. However, we will discuss how to ensure we find a model that works for both of us.
• Growth: We invest in your development and encourage experimentation.
• Inclusion: A diverse workplace where different perspectives drive innovation.
• Practicalities: This is an internship that requires authorization to work in Sweden and is eligible for academic credits as part of your education (eg LIA). For this internship, we are primarily looking for someone who is available during the full spring semester, but are open to a shorter internship.

Why Bim.com? The building industry is a vital part of our society, but it needs to become smarter and greener. That's where we come in. Connecting the people who build and the products they build with. Enabling Property Owners, Designers, Contractors, Distributors, and Manufacturers to meet the industry's challenges. Together with us, you will make a difference - both for our customers and the planet.

Ready to join? We can't wait to meet you!