Customer Care Agent - Operational Specialist
MultiMind Holding ABSammanfattning
An international company in the construction and infrastructure sector is seeking an Operations Specialist to enhance their order processing and operational efficiency. The role involves managing customer orders, ensuring timely fulfillment, and maintaining communication across departments. The position is based in a dynamic environment that prioritizes technology, innovation, and sustainability.Jobbet i korthet
Anställningstyp
tillsvidareanstallning
Arbetstid
heltid
Ansök senast: 2026-10-09
Publicerad: 2026-09-09
Beskrivning
We are now looking for a highly skilled and experienced Operations Specialist to join our client's international team and contribute to smooth and efficient operations.
About the client:
Our client is a well-established international company with 4,000+ employees and 55 facilities across 120+ countries, with a strong presence in the global construction and infrastructure industry.
Since 1919, the company has developed innovative piping solutions, engineering and design services used in demanding construction and industrial projects worldwide.
You will join an international environment where technology, innovation, quality and sustainability are key priorities.
Role Purpose
The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.
Job Responsibilities And Duties
Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
Maintain relevant customer master data and related documentation as per established procedures and policies
Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager
Skills And Qualifications
Bachelor degree or equivalent experience.
Strong knowledge of order processing workflows.
Experience with ERP systems and documentation management.
Analytical mindset and problem-solving capabilities.
High attention to detail.
Ability to multitask and prioritize.
Languages: Polish & English. German or Swedish is considered a strong advantage.
If you're interested in this opportunity or would like to learn more, we'd love to hear from you.
About the client:
Our client is a well-established international company with 4,000+ employees and 55 facilities across 120+ countries, with a strong presence in the global construction and infrastructure industry.
Since 1919, the company has developed innovative piping solutions, engineering and design services used in demanding construction and industrial projects worldwide.
You will join an international environment where technology, innovation, quality and sustainability are key priorities.
Role Purpose
The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.
Job Responsibilities And Duties
Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
Maintain relevant customer master data and related documentation as per established procedures and policies
Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager
Skills And Qualifications
Bachelor degree or equivalent experience.
Strong knowledge of order processing workflows.
Experience with ERP systems and documentation management.
Analytical mindset and problem-solving capabilities.
High attention to detail.
Ability to multitask and prioritize.
Languages: Polish & English. German or Swedish is considered a strong advantage.
If you're interested in this opportunity or would like to learn more, we'd love to hear from you.
Ansök till tjänsten
Customer Care Agent - Operational Specialist
OM FÖRETAGET
MultiMind Holding AB
