Customer Care Agent (m/f/d)

Your mission

• Act as the first point of contact for customers by handling inbound calls during business hours (08:00-16:00 or 09:00-17:00)
• Support customers with questions related to invoices, payments, and subscriptions, ensuring clear and understandable explanations
• Assist customers who experience challenges with billing or payment arrangements and help identify appropriate solutions
• Take ownership of customer cases, ensuring accurate documentation, timely follow-up, and resolution
• Carry out administrative tasks that support daily customer and business operations
• Maintain and update customer and case information in internal systems with a high level of accuracy
• Collaborate with internal teams by supporting coordination efforts and follow-ups
• Contribute to the continuous improvement of customer service processes and operational workflows

Your profile

• You have previous experience in customer service, support, or an administrative role and enjoy daily interaction with customers via phone and email
• You are motivated to deliver an excellent customer experience and communicate in a professional, friendly, and solution-oriented manner
• You work in a structured and responsible way, are comfortable working independently, and are confident using IT systems and digital tools
• While you do not need to be an expert in invoicing or payments, you bring a strong willingness to learn and develop your skills
• You communicate clearly and collaborate well with others, contributing positively to the team
• You are fluent in spoken and written Swedish and have a good command of English
• Danish language skills are an advantage, but not required
• An interest in eMobility is considered an advantage

Why us?

• People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
• With us, you get the best of both worlds - 100% start-up with the support of a large company
• The freedom you need: We offer you hybrid working with flexible working hours
• Workation: Enjoy the flexibility to work temporarily from abroad - within the EU
• You will receive a competitive salary with a performance-related bonus
• A company pension scheme is of course also one of the benefits with us
• Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year
• You get everything you need to get started: onboarding with welcome gifts and all the hardware you need

Contact

Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture!

Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own.

We look forward to getting to know you!

Laura
Junior Recruiter

Do you have any questions or difficulties with your application? Please contact me at laura.ackermann@edri.com.

About us

E.ON Drive Infrastructure (EDRI) is a pan-European market leading charge point operator owned by the E.ON group. EDRI builds, owns, and operates public charging infrastructure for all types of electric vehicles. The company purpose is to build a sustainable world, by providing charging for everyone, everywhere. The team currently employs more than 200 people and operates more than 9.000 public charging points across 11 European countries: Austria, Czech Republic, Denmark, Germany, Hungary, Italy, Netherlands, Poland, Romania, Sweden, and the United Kingdom. Together with location partners EDRI will expand its network by installing 1,000 additional high power charging points per year.