Account Manager (Coordinator)

Job Description

The Account Manager is responsible for the everyday operations at the Operations Department, maintains ongoing relationships with existing (key) clients including occasional client visits and accepts inspection and related assignments, providing regular updates, ensuring timely delivery of inspection reports by coordinating and managing the complete workflow.

Reporting Line

Head of Operations

Department

Operations

Key responsibilities:

• Maintains ongoing relationships with existing (key) clients including occasional client visits;
• Accepts inspection and related assignments - when required - and ensures timely delivery of inspection; reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff;.
• Ensures location staff carry-out activities in accordance with individual client instructions, AmSpec policies and procedures;
• Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms;
• Facilitates commercial activities within established pricing and contract terms, but does not set these. Serves as a communication link between clients and Business Development/Sales
• Acts as first point of contact for clients and has the ability and authority to resolve client issues or disputes;
• Establishing and maintaining internal and external / domestic and international client relationships;
• Communicate all significant issues relating to operations, health, safety and environmental management;
• May be assigned and coordinate special or ad hoc projects as needed.

Desirable skills/experience/education

• Bachelor of Science level or similar (obtained by education and/or experience)
• Minimum of +5 years' relevant Customer Service or Inspection experience;
• Knowledge of Petrochemical products, chemicals or other liquid cargo;
• Current knowledge of (local) inspection requirements.
• Proven time management skills and a strong attention to detail.

Essentials

• Country/Regional team involvement required;
• Through understanding of the company's business and client base;
• Ability to work well with others & independently, without supervision;
• Ability to manage employees;
• Good organizational, communication and interpersonal skills are essential;
• Candidates must demonstrate excellent verbal and written communication skills in English;
• Proficiency in other languages besides English (Dutch, Spanish, Russian, Italian etc.) is valuable;
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner;
• Proficient in using various types of computer and planning software (Word, Excel. PowerPoint, Outlook)
• Occasional travel to may be required;
• Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.

Other information

• Actively promotes good housekeeping and safe use of equipment.
• This job description should not be construed as an exhaustive statement of essential functions, duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign, change or reassign duties and responsibilities to this job at any time.
• AmSpec is an Equal Opportunity Employer and a drug