Service Manager

About the Role:

• Work along with the Regional Services Manager to guarantee that the designated data centersites run smoothly daily.
• In charge of parts and labor dispatching, materials planning, problem-solving, and technician management.
• Oversee multidisciplinary teams committed to providing excellent customer service, high-caliber output, and a great customer experience.
• Work together with other teams and senior hardware engineers to identify, scope, and carry out projects in client environments.
• Exhibit tactical coordination abilities in the production, logistics, supply chain, and technical domains while staying in line with overarching strategy.

Responsibilities:

• To fulfill business needs, hire, develop, oversee, and manage employees.
• Ascertain that the employees at the location are properly trained and adhere to corporate regulations, product support, and client requirements.
• Oversee a productive, interdisciplinary team that provides support for contractual services.
• Encourage a positive culture by living up to the principles of partnership, quality, ownership mentality, and people first.
• Take responsibility for meeting customer support SLAs and effectively communicate status, problems, accomplishments, and needs.
• Take charge of and oversee the daily interactions with customers at the location, supporting the regional manager in managing accounts overall.
• In charge of site inspections, construction, transportation, inventories, and deployments.

Requirements:

• A track record of success leading a team.
• Robust interdepartmental communication abilities.
• Outstanding organizational abilities and the capacity to oversee several projects at once.
• Familiarity with release schedule development, project management techniques, and engineering processes.
• Superior ability to solve problems.
  
  Minimum Qualifications:

• Bachelor's degree and strong experience with IT Data Center Services.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• CCNA certification preferred.
• MCP/MSCE certification preferred.
• Scripting experience preferred - PowerShell, Python, Bash.

Department IT Operations & Support Locations Gävle