Key Account Manager - Professional Services

Frends is a Nordic iPaaS platform used by more than 6,000 customers across 16 countries. We connect systems, automate workflows and manage APIs, and our Professional Services team turns the platform into real business outcomes for our customers.

Recognized for the fourth consecutive year in the Gartner® Magic Quadrant™, with G2 awards and a 4.7/5 rating on Gartner Peer Insights.

Professional Services is a growing part of our business, and we're strengthening our team. We're looking for a Key Account Manager for Professional Services to grow our services business in Sweden.

What you'll do

In this role you focus on Frends Professional Services (PS): the integration projects that turn our platform into real business outcomes, and the ongoing partnership, service commitments and SLAs that follow.

This is not a prospecting role. Our Account Executives (AEs) bring the opportunities. You step in where a PS or integration project is the right next step, and you own the scoping, pricing and closing of that project together with the team. Alongside this, you carry your own portfolio of customers across the private and public sectors. You'll work closely with our AEs, CSMs, Solution Engineers and Professional Services organisation.

• Build project proposals - Translate a customer problem into a scoped, priced delivery plan with internal stakeholders, and sell the value of the delivered project.
• Build the relationships - Beyond the project: the ongoing partnership, service commitments and SLAs that keep customers with Frends. This includes CIOs, IT leaders and the technical stakeholders who decide how integration gets done.
• Manage a defined portfolio - Maintain relationships and find new PS opportunities within existing accounts.
• Lead project steering - Take part in customer steering meetings and support delivery leadership together with our Professional Services organisation.
• Team-sell - Work with the PS delivery teams so what we promise is what we deliver.
• Own the numbers - Take responsibility for customer revenue and profitability within your accounts.

This could be you if you work today as an affärschef, key account manager or account manager at an IT consultancy, system integrator or ERP partner. Maybe much of your sales so far has been resources or framework agreements. If you've also sold projects or service deals and want to do more of that, we'd like to hear from you.

You won't do this alone

You'll lead the commercial conversation, but you'll scope and price every engagement together with our Professional Services delivery organisation and internal stakeholders. This role is about owning the customer relationship and the commercial outcome - not about being the only person in the room who can build the numbers.

What you bring

• A track record in selling complex technical services - integration, data, ERP, cloud or similar. You've owned the commercial side of project or service deals and worked with delivery colleagues to scope and price them.
• Project proposal skills - you understand how to size and price a delivery project together with the team and present a compelling business case.
• Strong communication & stakeholder skills - You can engage technical and business stakeholders (CIOs, IT managers, project sponsors) and collaborate effectively across internal teams.

Logistics: The role requires fluency in written and spoken Swedish and English, as well as living in Sweden with a valid work permit. We support a hybrid work model, but we also prefer you to visit our Stockholm office when needed to ensure smooth collaboration and team spirit.

Travelling is required to meet the team, internal stakeholders, customers, and to attend key industry events. Our Professional Services team is based in Sweden, the Netherlands, and Finland, and our sales kick-offs are held in Finland twice a year. This means you will also have opportunities to visit Finland and our Frends headquarters.

Why Frends

• Work Flexibly - A hybrid work model that adapts to your life.
• Visible Impact - Your work directly shapes how Swedish organisations integrate and automate.
• "Get Things Done" Mentality: We value outcomes over corporate politics or endless approval chains - and we have a real mandate to make good deals happen.
• Join an Established Team, not starting from zero: You'll work alongside KAMs, CSMs, AEs, Solution Engineers and the professional services organisation.
• Team Selling, not lone selling - You'll have technical experts and delivery colleagues beside you.
• Nordic Leader, Global Challenger - Join one of the leading Nordic integration technology organisations and help us win as the leading European alternative.
• Competitive Compensation - A fixed salary commensurate with your experience, plus performance-based, uncapped commission and benefits (e.g. pension, health, phone).

Read on our blog why people choose Frends and why Frendszies stay with us.

Interested?

We're looking for the right person, not the fastest hire. If this sounds like you, even if you don't tick every box, we'd like to hear from you. G et in touch and let's connect!

Additional Information

• Start: Ideally at the beginning of 2027.
• Contract: Permanent.
• Reporting line: Direct report to the Service Sales Lead, Frends.
• Process: Meet at least our People team, the Service Sales Lead, a team member and the leadership team. The process includes a case assignment and reference checks.
• Please note: we do not accept applications submitted by email.

Need more information? Please contact Elina Salo, People Integrator, elina.salo@frends.com .