IT Support Specialist Industrial Operations - 17435 - Köping, Sweden

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an IT Support Engineer

What You Will Work On

Deliver onsite IT support and user assistance across factory locations

Perform system checks and preventive maintenance in line with support agreements

Handle incidents, problems, and change requests within established ITSM processes

Support and maintain application, end-user, and core infrastructure environments

Troubleshoot hardware, software, and network-related issues

Manage and resolve tickets efficiently using service management tools

Configure, deploy, and reset end-user devices (PCs, laptops, mobile devices)

Contribute to documentation and knowledge-sharing practices

Support operational improvements and optimization initiatives

What You Bring

Minimum 5 years of experience in IT support or infrastructure roles

Strong experience in onsite support and end-user assistance

Hands-on experience with incident, problem, and change management processes

Familiarity with ticketing systems (e.g., Zendesk, ServiceNow or similar)

Experience with Windows environments (Windows 7/10/11) and Microsoft 365 services (Office 365, Teams, Exchange Online)

Knowledge of Active Directory and Entra ID (user accounts, access management, security)

Experience troubleshooting networks, printers, VPN connections, and general IT issues

Ability to configure and manage hardware including laptops, desktops, and mobile devices

Experience with remote support tools, Citrix, and Intune

Strong documentation and knowledge management skills