IT Service Specialist

IT Service SpecialistJob description
At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

We are looking for an IT Service Specialist within Customer Integrations.

As an IT Service Specialist specializing in Electronic Data Interchange (EDI), you will play a key role in ensuring seamless integrations between Billerud and our customers, logistics partners, terminals, and converters.

You will work at the intersection of business and IT, collaborating closely with colleagues across Supply Chain, Sales, ERP, and external partners to drive efficient and value-creating integrations. The role focuses on understanding business needs, managing customer integrations, and optimizing EDI processes that support critical business operations.

At the same time, you will join Billerud during an exciting transformation journey, as we continue to modernize and harmonize our systems and integration landscape. Your contribution will be essential in enabling automation, improving efficiency, and supporting our digital future.

You will be part of the BEU Global Applications team and work closely with dedicated colleagues in a collaborative and supportive environment.

Your main tasks will be:

• Act as the primary point of contact for customer integration and EDI-related matters.
• Manage incidents, deviations, and service requests connected to EDI processes.
• Drive initiatives related to customer integrations and process improvements.
• Collaborate with internal stakeholders and external business partners to implement and optimize EDI flows.
• Participate in projects focused on integration development, automation, and digitalization.
• Work closely with business users, application owners, and managers to ensure agreed deliveries and solutions.
• Contribute to the continuous development of integration services and best practices.
• Stay up to date with trends and developments within EDI, integrations, and IT service management.

At Billerud, we put Safety First. Together we take great pride in our responsibility to contribute to a safe work environment. Please read more about our Safety First initiative here.
Qualifications
To succeed in this position, we believe you have a strong understanding of business processes and system integrations. You enjoy collaborating across functions, solving problems, and creating value through efficient processes and customer-focused solutions. We believe you also have:

• A relevant degree in IT, Information Systems, Supply Chain, or equivalent experience.
• Experience working within Supply Chain, Transport Management, Logistics, or a similar business area.
• Experience managing customer integrations and EDI-related processes.
• Strong knowledge of application management and IT service delivery.
• Professional proficiency in English.
• The ability to translate business needs into effective integration solutions.

Meritorious:

• Experience from manufacturing, process industry, or other complex industrial environments.
• Understanding of ERP systems, preferably SAP.
  Experience working in international organizations.

Personal qualities
For us, personality is important. To succeed in this position, you are a collaborative and service-oriented professional who enjoys building strong relationships and working closely with colleagues, stakeholders, and external partners. You have a structured approach to your work, enabling you to prioritize effectively and ensure reliable delivery. In addition, you are an analytical problem solver who can identify root causes, navigate complex situations, and develop practical solutions that create value for the business.

Our values are central in our business and we believe that you recognize yourself in: We care for each other and We do what we say.
Contact
If you want to know more about the role you are welcome to contact Anders Nebréus, Manager BEU and Global Applications at anders.nebreus@billerud.com.

For more information about the recruitment process, please contact Erika Collin, Talent Acquisition Partner, at erika.collin@billerud.com.

We kindly decline proposals from external recruitment providers.

Welcome with your application no later than 2026-11-23. Selection may take place continuously during this process.

We can't handle applications via email, please send in your application through the application button.

Billerud is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates.

Why us?

• Work in a role with broad exposure to both business and technology.
• Grow professionally within IT, integrations, business applications, and other areas across the company.
• Performance-based bonus, occupational pension and a number of different benefits according to company policy.
• Opportunity for hybrid working according to company standard. 4 days in the office/1 day remote.

The position can be based at our offices in Solna, Gävle, Gruvön, Skärblacka, Frövi, or Karlsborg (Kalix). Some travel may occur.

Our recruitment process will contain: Interviews, recruitment test, references, alcohol- & drug tests and background check.