Customer Support Specialist

Om jobbet

About CheckProof

At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency.

As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success.

As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof.

The Role

As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform.

A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers.

At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions.

You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience.

Your key responsibilities include:

Customer Support

Managing incoming customer requests across chat, email, and phone

Responding to customer questions about product usage

Troubleshooting issues and guiding customers through solutions

Managing support tickets from request to resolution

Ensuring customers receive timely updates and follow-ups

Escalating bugs and technical issues to QA and Engineering

Collaborating with Customer Success Managers on customer cases

Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers

Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication.

CheckProof Academy & Customer Enablement

You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform.

Responsibilities include:

Maintaining and improving the CheckProof Academy and knowledge base

Creating tutorials, guides, and help documentation

Updating learning materials when new product features are released

Ensuring documentation reflects real customer needs and questions

Supporting Customer Success with product knowledge materials

Support Development & Product Feedback

This role also contributes to improving how we support customers as the company grows.

Responsibilities include:

Identifying recurring customer questions and improvement opportunities

Helping develop better support processes and workflows

Providing structured feedback to Product and Engineering

Highlighting usability issues or documentation gaps

What We're Looking For

Experience in SaaS customer support or customer success is a plus

Experience working with support tools and ticketing systems

Strong product understanding and technical curiosity

Experience creating knowledge base articles or help documentation

Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world

Nice to have:

Experience working in a growing SaaS company

Experience with customer education platforms or learning systems

Experience collaborating with product and engineering teams

What We Offer

Innovative Culture

Join a team that's not just about work, but about making a difference. Creativity and innovation are part of our DNA.

Growth Opportunities

We're scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally.

Flexible Work Environment

Hybrid setup in Stockholm with a strong focus on work-life balance.

If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we'd love to hear from you.

We are handling applications on an ongoing basis, so the position may be filled before the final application date.

The recruitment process

Submit your resume for review

Phone interview with our recruiter

Digital interview with recruiting manager

Complete personality and logic tests

Interview at our office in Täby

Final step: references and full assessment

CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.