CRM Marketing Specialist

We offer you an exciting position in a dynamic and fast-paced industry! Here, you'll have the chance to work with helpful and knowledgeable colleagues from across the Nordics, making every day unique and inspiring.

Apollo is making major investments in CRM, communication, customer satisfaction, customer insights, and customer relationships! We are now looking for another phenomenal team member to join our Nordic CRM team. Are you our next CRM colleague?

About the Role

We are seeking an analytical and creative individual who will work hands-on with a wide range of CRM-related initiatives, from writing copy for newsletters and automations, to loyalty activities, follow-up and reporting, and driving various CRM projects within the organization.

As a CRM Marketing Specialist, you will be part of the CRM & Power Platform Competence Center at Apollo and report to the CRM Marketing Lead. The CRM & Power Platform Competence Center is a cross-functional team consisting of developers, application specialists, and marketers. The team is part of the Nordic IT department and supports all Apollo's business areas and markets.

In this role, you will contribute to driving customer engagement and loyalty in the Nordic markets through various projects and automations. You will work closely with the marketing and e-com team and various other specialists. You will be a key player in achieving our goals around loyalty and customer satisfaction.

Responsibilities

• Plan and create content for campaigns, automations, and A/B tests.

• Optimize content for email, SMS, and push marketing.

• Responsible for the execution of campaigns, automations, and tests.

• Follow up on and report campaign results and other communication activities.

• Lead various projects within the organization's CRM and loyalty initiatives.

• Ensure that initiatives within the CRM strategy are properly prioritized and that planning is followed.

• Improve processes and secure close collaboration with different teams to achieve desired outcomes.

• At least 3 years of experience working in CRM and marketing automation.

• Experience working with customer communication from a CRM perspective.

• Strong understanding of and experience in creating content for email, SMS, and push marketing, CRM KPIs, and A/B testing.

• Experience working in a customer- and insights-driven way and interpreting data to generate insights for channel development.

• Ability to summarize data and results into concrete reports and solution proposals.

• Experience working in Marketing Automation platforms.

• Strong communication skills in both Swedish and English, spoken and written.

Meritorious

• Experience with MS Dynamics 365 Marketing.

• Strong skills in Norwegian, Danish, and/or Finnish, spoken and written.

• Knowledge of Google Analytics.

• Experience navigating large and preferably Nordic companies.

The position is a full time permanent position, based at our headquarters in Norrtull, Stockholm.

Does this sound like an opportunity for you? Send in your application today - we truly look forward to hearing from you!

Please note that selection takes place on an ongoing basis, so don't wait too long.