Assistant Counter Manager NK Stockholm

Om jobbet

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

As an Assistant Counter Manager for Parfums Christian Dior at our NK Stockholm flagship, you will be part of the point of sale leadership team, responsible to deliver retail excellence in customer service, store operations, as well as engaging & driving your teams towards our business goals. This role requires excellent leadership skills, client relationship management, and operational efficiency to provide a luxury experience that aligns with Dior's standards.

"},{"title":"Job responsibilities","content":"

• Achieve retail sales targets (in store and remote) and contribute to counter retail KPIs on a daily basis
• Drive & Motivate the team to reach daily gaols
  • As the shop floor leader, you will ensure that the team is working together toward achieving targets sets by the Counter Manager on all retail KPIs (sell-out, AUS, IPT, NPS...)
  • Develop & follow weekly target & development action plan for each team member driving them toward our team goal & developing individual strengths
  • Reporting on team performance to Counter manager to establish together mid & long term priorities per team member

• Develop team to deliver retail Excellence
  • Master knowledge on the brand, products & services, leveraging all retail educations tools focusing on Skincare axis aiming to become Skincare expert on the POS
  • Contribute to the Beauty Consultants upskilling animating weekly focuses around products / retail activations / local incentive plans...
  • Recruit & Develop durable relationships with clients through relevant clientling actions in store & remotly
  • Apply standards operation procedures for all retail processes (shift planning, performance review, purchase registration...)

• Lead Team Operations focusing on efficiency & productivity
• Plan efficiently shifts according to store traffic & sell-out potential per hour/day/week/month
• Monitor team compliance with standard retail operation procedures to ensure accurate KPIs tracking & reporting
• Being responsible for Stock & POSM follow up in counter manager absence

• Promote Dior desirability & growth on the point of sale
  • Develop strong relationships with retailers teams & management to make Dior best in class partner for the department store
  • Identify & report to counter manager relevant business opportunities on the point of sales on a daily basis (results, action plan, competitor activities & staffing monitoring)

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
"},{"title":"Profile","content":"

• Passionate retail leader with management experience ideally in Beauty / Luxury
• 3-5 years of previous leadership experience with proven track record of delivering results in a competitive retail environment
• Swedish and English proficiency, any other language is a plus
• Advanced Skincare knowledge is a plus

KNOWLEDGE, SKILLS & ABILITIES

• Inspiring leader able to engage teams toward business goal
• Adaptable to novelty and change, eager to learn
• Team-player
• Professional and positive
• Well-organized and self-motivated
• Result-oriented, always striving to achieve more
• Customer-service oriented
• Basic cosmetics and make-up application knowledge
• Attracted to beauty, fashion & luxury universes

"},{"title":"Additional information","content":"
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).