ACC Desk Specialist

DHL Group is a global logistics provider with a strong presence in over 220 countries and territories and a diverse team of over 570,000 employees. At DHL Group, which consists of five divisions, we're more than just about moving goods-our purpose is Connecting People, Improving Lives.

DHL Global Forwarding are looking for a

ACC Desk (AirFreight Commercial Center) Specialist

DHL Global Forwarding - Air Freight is looking for an ACC Desk Specialist to strengthen our commercial Air Freight organization in Sweden. This is a central role supporting profitable growth through competitive pricing, structured RFQ management, responsive quotations and close collaboration with Sales, Product and Operations.

As ACC Desk Specialist, you will support the commercial Air Freight agenda by managing global and local RFQs, quotations, rates and customer agreements. You will help ensure high-quality pricing decisions, efficient tender execution and strong commercial support throughout the sales process.

The role combines daily commercial execution with analysis, coordination and improvement initiatives. You will work closely with Marketing & Sales, Operations, stations and the wider Air Freight organization.

The position is a permanent, full-time employment with planned start in December 2026. The role will report to our Head of ACC/Head of Growth.

Main Responsibilities
Pricing, quotations and contracts

• Manage global and local RFQs, spot quotations and commercial submissions.

• Ensure the competitiveness and validity of selling rates in our system MTS and maintain selling rates, contracts and quotations.

• Implement global and local contracts in our transport management system Cargowise (CW1) and coordinate required rate maintenance in our different applications MTS, CW1 and RMS.

• Apply strong costing and rating knowledge to support commercially sound pricing decisions.
RFQ performance and analytics

• Manage the RFQ calendar and contribute to an efficient, structured and high-quality RFQ process.

• Analyze RFQ outcomes and current market levels to improve future hit rate.

• Analyze QuoteShop hit rate and report relevant ACC, RFQ and quotation KPIs.

• Identify and escalate risk-taking proposals when required, balancing growth potential, risk and profitability.
Sales and customer support

• Support Marketing & Sales throughout the sales process and contribute to a strong Air Freight pipeline.

• Participate in customer meetings and support customer visits, trainings and local conferences as an Air Freight subject-matter expert.

• Design fit-for-purpose solutions based on customer and sales input and enable fast, responsive spot quotations.

• Strengthen collaboration between ACC, Sales, Operations, stations and the wider Air Freight organization.
Product, sector and project development

• Lead and support projects within Air Freight products, pricing and sector development.

• Contribute to the development of local Air Freight products and value propositions in selected sectors and trade lanes.

• Drive own improvement initiatives and mini-projects with clear ownership, follow-up and measurable business impact.

• Provide market insight and commercial input to Air Freight growth priorities.

Qualifications & Competencies

• Strong and proven experience from Air Freight forwarding, pricing, quotations, tenders or a comparable commercial role.

• Commercial experience and a strong understanding of how pricing decisions affect customer value, growth and profitability.

• Costing and rating knowledge; experience in CW1 is an advantage.

• Strong analytical skills and very good knowledge of Microsoft Office, particularly Excel.

• Project skills and the ability to drive own improvement initiatives and mini-projects.

• A winning mindset and willingness to walk the extra mile.

• Good communication skills and the ability to collaborate effectively with internal and external stakeholders.

• Ability to work under pressure, manage multiple priorities and deliver within short timelines.

• Interest and experience with AI and development within technical, automated focused projects are valued.

• Fluency in English, spoken and written. Swedish is highly valued

• Embrace and demonstrate our core values: Excellence, Entrepreneurship, Teamwork, and Passion.

What Success Looks Like in this role

• Competitive and valid rates with accurate and timely maintenance in MTS, CW1 and RMS.

• Efficient RFQ execution and high-quality commercial submissions.

• Fast and responsive quotation support for Sales and customers.

• Clear analysis and follow-up of RFQ, quotation and hit-rate performance.

• Strong collaboration across ACC, Sales, Product, Operations and stations.

• Visible ownership of improvement initiatives with measurable commercial impact.

Interested?
Take the next step in your career and join a global leader in logistics. Please apply with your CV and a cover letter.

For more information, please contact: Thomas Engan, Head of ACC, thomas.engan@dhl.com