VP of Customer Success

Om jobbet

About the role

As VP of Customer Success, you report to the CCXO and lead a team of approximately 25 people (including Team Leads).

You will own and scale Talentech's Customer Success organization, driving a structured and high-performing operating model across the full customer lifecycle - from onboarding and adoption to renewal and expansion.

Your primary focus will be to quickly reduce churn, strengthen retention, and build a scalable foundation for long-term growth. You will implement data-driven ways of working, establish clear governance of customer and contract data, and ensure strong execution across distributed teams.

Key responsibilities include:

• Driving churn reduction and retention as an immediate priority

• Building early-warning systems (health scoring, risk triggers, adoption signals)

• Leading renewal readiness and managing at-risk accounts

• Developing scalable playbooks for onboarding, adoption, QBRs/EBRs, renewals, and expansion

• Driving upsell and cross-sell in close collaboration with Sales and Marketing

• Establishing strong data governance across Planhat, HubSpot, and NetSuite

• Building dashboards, forecasts, and decision-making frameworks

• Leading and developing the Customer Success organization with clear structure and accountability

• Acting as the voice of the customer across Product, Support, and Implementation

Who we are looking for

We are looking for a strong, hands-on leader with a proven ability to scale Customer Success in a B2B SaaS environment.

You bring:

• Experience driving retention, reducing churn, and improving customer outcomes

• A track record of building CS operating models, segmentation, and lifecycle playbooks

• Strong experience working cross-functionally with Sales, Marketing, and RevOps

• A data-driven mindset with experience in CRM and CS platforms

• Solid understanding of subscription economics, renewals, and expansion strategies

As a leader, you:

• Build, develop, and performance-manage high-performing teams

• Combine strategic thinking with operational execution

• Influence and align stakeholders across the organization

It is a plus if you have:

• Experience from HR tech or related domains

• Experience working with Nordic public sector customers

• Experience with tools such as Planhat and HubSpot

You are:

• A builder who enjoys creating structure and scalable systems

• Outcome-focused and pragmatic

• Calm and resilient in complex environments

• A collaborative leader who builds trust and raises standards

About us

Talentech is a leading Nordic HR tech SaaS provider with approximately NOK 700M in revenue, 4,000 customers, and 1.2 million users.

We serve both private and public sector organizations across the Nordics, which requires flexible and scalable solutions adapted to different procurement models, stakeholder landscapes, and success criteria.

At Talentech, Customer Success is a key driver of long-term value - and you will play a central role in shaping how we grow, retain, and develop our customer base.

Our recruitment process

We review applications continuously and may fill the position before the closing date. Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency-based interview, after which we will take references.

Ready to take the next step? We look forward to your application.