Customer Service Representative

Om jobbet

We are looking for a proactive and customer-focused Customer Service Representative in Vaggeryd to manage customer orders from receipt through delivery and act as a key liaison between Sales, Customers, and Finance.

Job description

• Receive and process customer orders via email and phone
• Enter and manage orders in the ERP system, including complex and export orders
• Check stock availability and confirm reliable delivery dates
• Communicate order status, delays, and changes to customers
• Manage delivery documentation (delivery notes, CMR) and coordinate with carriers
• Maintain and update customer master data, pricing, discounts, and documentation
• Support claims, credit notes, and customer inquiries
• Send technical documentation, safety data sheets, and catalogues
• Support onboarding and training of new Customer Service team members

Required profile

• Secondary education required; Customer Service qualification preferred
• Experience in Customer Service and ERP systems is an advantage
• Strong Microsoft Office skills (Word, Excel)
• Highly organized, autonomous, and customer-oriented
• Able to work under pressure in a fast-paced environment
• Team player, flexible, and open to change
• Advanced proficiency in English and Swedish language (written & spoken)

What we offer
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being 

Career ... with opportunities to learn, develop new skills and grow your contribution

Connection ... with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible