Senior Support Lead

Om jobbet

Job Description:

We are looking for an experienced ServiceNow CSM Developer with strong hands-on expertise in the ServiceNow platform and the Customer Service Management (CSM) module. The role involves developing, customizing, and integrating CSM solutions to support business and customer service operations.

Key Skills & Experience:

Strong expertise in ServiceNow

Hands-on experience with CSM module (Case Management, Accounts, Contacts, Agent Workspace)

Experience with REST and SOAP integrations

Good knowledge of JavaScript, Business Rules, Client Scripts, Script Includes

Experience with Service Portal / Customer Portal

Understanding of SLAs, workflows, and ServiceNow best practices

Good to Have:

ServiceNow CSA / CSM certification

Experience with Flow Designer and IntegrationHub