IT Technician First Line Support 16041

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

IT Technician - First Line Support

What You Will Work On

Troubleshoot and support IT-related issues for both hardware and software

Manage tickets in the customer's incident management system

Install and configure computers, printers, and other IT equipment

Provide end-user support in Microsoft 365 and other applications

Create and maintain user documentation and instructions

Collaborate with Second Line, Operations, and third-party vendors for escalated issues

Help define routines and processes for efficient IT support

What You Bring

Strong communication skills and customer service orientation

Proactive, solutions-oriented, and driven

Ability to work independently and in team settings

Interest in developing within IT support and end-user services

Basic knowledge of Microsoft 365 and common IT hardware/software