Om jobbet
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.
Job Summary
HR Service Centres are responsible for delivering world-class service to our business. It is a collaborative environment where you provide service to both employees and managers in the Tetra Pak businesses in the EMEA time zone.
We are now looking for an HR Direct Advisor to join our team, who will act as a first line support towards employees and managers. This role is ensuring that HR related questions and requests are solved and qualitative HR information is spread in the organisation.
The role is a permanent position, starting with a probation period.
You will be based in either Budaörs, Lund or Istanbul, where the team members are located.
What you will do
As HR Direct Advisor you will:
Act as first line support in the HR Service Centre, i.e. be considered as the prime entrance to all HR matters.
Provide professional guidance and support through tickets and phone calls in a timely manner to incoming errands and register them in our ticket handling system C4C.
Increase employees' and managers' knowledge and awareness of responsibilities in HR matters.
Contribute to the HR knowledge by representing HR Direct as ambassador throughout the organization internally in HR and towards the clients.
Update internal knowledge databases (e.g. FAQ, Knowledge base articles etc) and update HR Direct colleagues where needed.
Guide and point clients to information on HR self-service portal (ORBIS) to foster a habit of finding the necessary data on the portal.
Maintain and update changes of HR information to end users on portal
Forward errands to appropriate HR Administrator or HR Specialist when necessary (second line support)
Ensure errands are closed within SLA time
HR Direct related reporting
We believe you have
University degree in the HR field
1-2 years of professional HR related experience or Customer service experience
Excellent command of English
Knowledge in either Italian, Swedish or French is considered an advantage
Personal skills and abilities:
You have a strong customer service mindset
You are structured and precise
You possess excellent communication skills and interpersonal capabilities
You appreciate a high level of interaction and exposure in day-to-day situations
We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
To find out more about how it is to work at Tetra Pak in Lund, take a look at the following website: We are Tetra Pak Lund
This job posting expires on 2026-04-07.
To know more about the position contact Erik Nordahl at erik.nordahl@tetrapak.com
Questions about your application contact Josephine Malalla at +46 46 36 5253
For those who apply from Sweden, for trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson at +46 46 36 2320
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
