Om jobbet
Would you like to be a part of our Nordic customer service team with dedicated colleagues who work closely together in a culture where we help each other, ensure mutual success, and do our very best for our customers?
Then we have an exciting job for you at Kramp in Lund (SE) or Paimio (FI).
Your responsibilities will be:
- Ensuring high customer satisfaction by working in a structured and goaloriented way with all incoming inquiries, including orders and deliveries.
- Demonstrating strong customer engagement and building relationships with high loyalty between the customer and Kramp.
- Have capabilities and drive to do pro-active sales initiatives
- Being proactive to secure close interaction with customers, our sales representatives, the logistics department, and product specialists.
- Taking active responsibility for achieving our defined goals.
- Actively contributing to improvement initiatives within the role as well as routines and processes.
- Helping shape our digital development.
Who are you?
- You have a natural talent for administrative structure.
- You have experience with and a passion for customer contact through various channels such as phone, email, chat, and facetoface meetings.
- You are naturally solutionoriented and take responsibility.
- You have technical understanding and knowledge from ERP system, CRM, omnichannel platforms and other IT systems that can be seen useful.
- You are used to communicating and reporting in CRM and other digital platforms.
- You are fluent in Swedish and understanding Finnish is an advantage. You need to speak and write English as well.
- You enjoy frequent customer interaction, have a sense of humor, and are the kind of team player everyone wants on their team.
- You are inspired by and comfortable performing in a highpaced environment.
- You want to work hard and are willing to make the changes needed for a successful future.
We offer:
We are an ambitious, fastgrowing, and financially sound organization.
We highly value personal development.
We offer an open culture where everyone's ideas and opinions are always welcome.
We also offer:
- Competitive salary
- Health insurance
- Wellness allowance
- Workingtime reduction (ATF) (only in Sweden)
- Staff purchase benefits
- Company events
Application process
If you feel inspired by the position above, we would love to meet you. Use the application button and send us your CV and motivation letter.
Contact
Do you have other questions about the job? Don't hesitate to contact Team Manager Customer Service:
Susanne Marbe - 0703255710.
Who are we?
Johan Kramp started in 1951 from his garage in Varsseveld in the Netherlands. When he cycled, he crossed the border into Germany: the beginning of the international millioneuro company we are today. We still follow Johan Kramp's principles. Thanks to our ambitions, we are active throughout Europe: a leading position in the agricultural spareparts market. We invest heavily in ebusiness and innovations. Our goal is to make it easy for our customers to run their business.
Working at Kramp means working with over 3,000 international colleagues, and despite our size, we have maintained our strong family culture. The people at Kramp are enthusiastic, professional, and committed. We speak our customers' language, understand their challenges, and earn their trust by exceeding their expectations. Our promise "It's that easy" is embedded in our culture and DNA.
