Customer Support Agent - Stockholm

Om jobbet

Shapethe future of telematics-one great customer experience at a time.

Are you passionate about helping others, curious about technology, and ready to grow your career in a dynamic, international company?

Whether you're just starting or bringing years of experience to the table, ABAX is looking for aCustomer Support Agentto join our high-performing team in Stockholm.

This is your opportunity to be the voice of a leading tech brand and make a real difference in how our customers experience our products and services.

As a Customer Support Agent, you'll be on the front line of our customer journey. You'll handle a wide range of inquiries-from simple questions to technical challenges-and turn them into positive, helpful experiences. Every conversation is a chance to create value for our customers and help shape how they see ABAX.

What You'll Be Doing

• Responding to incoming calls, emails, and chat messages with professionalism and a helpful attitude
• Troubleshooting technical issues and answering system-related, tax, or data privacy questions
• Logging all customer interactions accurately and ensuring timely follow-ups
• Collaborating with internal teams to resolve complex cases and ensure customer satisfaction
• Supporting customer training sessions, events, and identifying upselling opportunities or leads when appropriate

What Makes You a Great Fit

Training and support will be provided-what matters most is your mindset and willingness to learn, but whether you're a seasoned professional or new to the field with a year of experience, we'd love to hear from you if you:

• Have experience in a customer-facing or technical support role, ideally in a fast-paced environment
• Enjoy problem-solving and are curious about tech and digital tools
• Can stay organised, multitask, and remain calm under pressure
• Speak and write fluently in English and Swedish; Norwegian is a bonus
• A proactive, customer-centric approach with a passion for going the extra mile

Background Check and Reference Verification

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

Department Operational Excellence Role Customer Support Agent Locations Stockholm