Technical Support (Polymer) - Nordic & Baltic (m/f/d)

Om jobbet

We, EOS - world market leader for industrial 3D printing, are looking for you to support ourNordic & Baltic TeaminGothenburg.

At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

• Serve as the central interface between Service Operations and our customers: manage the hotline, handle the mailbox, and receive, qualify, and process requests from customers, administration, sales, and engineers across the Nordic/Baltic region.
• Coordinate service activities in our ERP system by creating notifications, dispatching work orders and processing spare-parts orders, including returns after service visits.
• Monitor customer cases and follow up with service engineers; ensure calibration compliance and manage toolset distribution and tool control for internal and external service visits.
• Plan and schedule field activities together with the support team, ensuring smooth and efficient maintenance and installation work at customer sites. Track Field Service Engineer progress to secure high-quality execution.
• Manage workwear accounts for the service team and ensure hotline coverage during absences in coordination with the Service Manager.
• Drive service excellence by contributing to strong KPI performance and fostering trusted, proactive collaboration with customers and colleagues.

Your Talents

• A completed technical training with a strong understanding of technical customer support as well as proven experience in the additive manufacturing industry.
• You maintain a target- and quality-oriented attitude with the ability to prioritize workload and to complete assignments accurately.
• Very good written and spoken English. Proficiency in one or more Nordic & Baltic languages is a significant advantage.
• Very good computer skills (SAP, MS Office)
• You are a Team player with good communication skills and networking ability.
• Motivated to take over new tasks, adapt quickly and work independently.

Our Benefits

• Flexible working time models, 30 days of vacation
• Attractive compensation package including a performance-based annual bonus at the end of the fiscal year.
• Health offerings
• Targeted further education opportunities within our LMS .

Are you in?

We are looking forward to your application via our online system! If you have any questions, feel free to contactMeike Fleßner viarecruiting@eos.info.

Please understand that we cannot accept applications by e-mail.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.