Support Services Specialist

Om jobbet

PåABBhjälper vi industrier att bli mer resurseffektiva och renare - och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:
Service Project Management Manager

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Support Service Specialist

At ABB, we help industries become more resource-efficient and cleaner - and every person here contributes to the results. You will have the opportunity to lead, be supported to grow and be proud of the impact we create together. Join us and help power what drives the world.

Your role and responsibilities

ABB Electrification Service is a leading supplier of products and services for the aftermarket in electric power, primarily low and medium voltage switchgear. We work closely with our customers across Sweden to maximize availability, reliability and safety in their facilities - while contributing to reduced environmental impact through smart, sustainable and digital solutions.

As aSupport Service Specialist, you play a central role in ensuring correct financial management of service assignments, product and spare part deliveries, and a high level of customer satisfaction through professional order management, clear communication and ongoing follow-up. The position is located inVästerås.

In this role, you will be mainly accountable for:

• Managing customer orders, monitoring order and contract status, and archiving relevant documentation
• Handling invoicing, crediting, and cost monitoring related to service assignments, products, and spare part deliveries
• Coordinating with internal and external resources to resolve order- and claim-related customer queries
• Ensuring a positive customer experience through regular updates, clear communication, and ongoing follow-up

Qualifications for the role

You are structured, accurate and service-minded, with a collaborative and solution-focused approach. You are comfortable working in a dynamic environment and take ownership of customer-related matters.

You also bring:

• Knowledge of principles and practices in customer service, with an agile and proactive mindset
• Experience of invoicing and an interest in finance
• Experience in SAP ECC, technical competence/interest, and experience of working with Office 365
• Strong written and spoken communication skills in both Swedish and English

More about us

ABB Electrification Service has approximately60 employees in ten locations across Sweden. We have a broad product range and help customers secure the availability of their installed base. Our customers are in thepulp & paper, iron and steel, energy, power grid, water & wastewater, chemical and mining industries.

Recruiting managerAndreas Norgren, +46 706 16 45 57, will be happy to answer your questions about the position.
Union representatives -Swedish Engineers:Senad Hujic, +46 730 88 30 06;The Union:Hannah Norén, +46 706 34 03 46;Leaders:Lenny Larsson, +46 706 32 85 47.Talent Partner:Joacim Jonasson.

We kindly refrain from direct contact with staffing and recruitment companies and sellers of additional job advertisements. Please note that the employment process at ABB Sweden includes areference check, a drug testand, in some recruitments, also anextended background check.

We look forward to your application, please apply before2026-04-25. Selection takes place on an ongoing basis, and the position may be filled before the application deadline.PDF documents submitted in English are appreciated.

If you want to discover more about ABB, please visitwww.abb.com.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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Ansök idag eller besökhttps://www.abb.comför att lära dig mer om hur våra lösningar påverkar hela världen.