Om jobbet
Binero is a growth company listed on Nasdaq First North Growth Market. We enable sustainable digital development for companies and organisations with our comprehensive range of IT services, from robust IT infrastructure to media content distribution for public activities and 24/7 support. We are the silent engine that gives your business the power to grow.We have three business areas: Cloud Services, Managed Services and Connected Services
We are now looking for a committed and driven Support Agent located in Bromma Stockholm,
As a Support Agent, you will play a central role in delivering high quality technical support across our entire support stack. Your primary responsibility is to provide prompt and efficient support for IT-related issues and requests, ensuring minimal disruption to users' daily work.
Your primary responsibilities will consist of
• Serve as a key point of contact for customers, handling support inquiries via phone, email, and the service desk platform.
• Take full ownership of support cases from initial analysis to final resolution, including troubleshooting and clear documentation.
• Manage a broad range of technical issues involving hardware, software, networks, user accounts, and mobile devices.
• Perform advanced troubleshooting and collaborate closely with internal 2nd and 3rd line specialists when deeper expertise is required.
• Ensure consistent, proactive communication with customers and close cases only once a sustainable and verified solution has been delivered.
• Administer user accounts and access rights, including onboarding and offboarding workflows.
• Contribute to the creation and improvement of documentation, processes, and knowledge base articles.
• Provide guidance, training, and best practice support to users to help increase their digital confidence and efficiency.
• Actively participate in enhancing our support processes, ways of working, and the overall customer experience.
Your profileTo succeed in this role, you combine strong influencing skills with the ability to build alignment across stakeholders. You're a skilled negotiator who can reach win-win outcomes while protecting the business's interests. You communicate clearly and professionally-whether in writing or in conversation-and you present with confidence, tailoring your message to different audiences and making complex topics easy to understand.
Education and experience
• Experience working in a technical support environment handling cases across multiple support tiers.
• Strong understanding of Windows operating systems, Microsoft 365, and commonly used productivity applications.
• Solid knowledge of hardware, networking fundamentals, and general troubleshooting methods.
• Knowledge with ITSM frameworks such as ITIL is an advantage.
• Excellent communication skills with the ability to explain technical concepts in a clear and accessible way.
• Strong ability to prioritize, stay organized, and work effectively in time-sensitive situations.
• Service-minded with an analytical, solution-oriented approach.
Does this sound like you? Then we can offer you an exciting and rewarding position in a fast-paced environment at a driven and rapidly growing company with sound values, where humility and freedom under responsibility are key. In this recruitment process, we place great emphasis on your personal qualities.
You will report to the Head of Support.
If you have any questions about the position, please contact our Head of Support at mattias.lilliehook@binero.com
We value security and integrity. That is why we always conduct an extended background check in the form of CV verification, credit checks, and checks of legal events via an external partner before hiring.
About Binero Group
The Binero Group consists of a merger of Binero, Infrateq, Serit Tromsø and Xpeedio, where we collectively have more than 60 years of experience. We are a customer-focused technology partner that positions itself with 'Powering Customer Delight'.
Whether it's project management for digital transformation, cloud services, digital media distribution, development or IT support, we have the expertise and capacity todeliver top-class results.Binero has its headquarters in Stockholm and employs approximately 160 people in Sweden, Norway, Finland and Denmark.
Department Operations Role Support Agent Locations Bromma/Stockholm
