ServiceNow UX Designer HR Knowledge Base 15881

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are seeking a Senior UX Designer

What You Will Work On

Apply UX best practices to structure content for intuitive self-service journeys

Design and maintain a scalable knowledge architecture optimized for AI, automation, and chatbots

Collaborate with HR subject-matter experts, ServiceNow developers, and AI enablement teams

Establish governance, templates, and guidelines for content creation and maintenance

Act as the lead UX voice in stakeholder discussions, influencing senior leadership decisions

Ensure integration of the knowledge base with other HR systems and workflows

Support continuous improvement of search, navigation, and self-service functionality

What You Bring

Strong experience with ServiceNow HRSD or similar HR platforms

Solid UX design skills with expertise in content strategy and information architecture

Experience structuring knowledge bases for intuitive self-service and AI-driven search

Understanding of automation and chatbot integration in enterprise HR systems

Strong collaboration and communication skills to work with cross-functional teams

Ability to define governance, templates, and scalable frameworks for knowledge content

Experience presenting UX recommendations to senior stakeholders and influencing adoption