Onsite Support Technician

Om jobbet

About the Company

Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

About the Assignment

You will work as an Onsite Support Technician in a global powertrain and manufacturing environment, supporting employees with day-to-day technical challenges. The role is hands-on and service-focused, acting as an important interface between end users and the digital services they rely on. You will handle incidents and requests that require onsite presence, while also providing remote support via remote support tools and collaborating with other teams for deeper troubleshooting.

The assignment covers a broad technical scope across both hardware and software, with a strong focus on stable delivery and continuous improvement of the end-user support experience.

Job DescriptionProvide onsite enterprise support for hardware and software-related issues

Handle incidents and service requests, driving them through to resolution

Provide remote support using remote support tools when appropriate

Support conference rooms, including setup and troubleshooting of AV equipment

Onboard new employees and ensure a smooth start with workplace IT

Manage printer solutions and provide printer-related support

Participate in service improvements and development within enterprise support

Collaborate with OEM stakeholders and internal product teams as needed

RequirementsProficiency in supporting Windows 10/11, macOS, iOS, and Android

Experience with cloud services, Office 365, and Azure

Experience in onsite enterprise hardware and software support, including AV equipment

Experience with conference room setup and support

Experience managing printer solutions, including server, print management and Device Control Center

Experience with ServiceNow (Incident, Request, Change and Problem management)

Understanding of DevOps, IT operations, and security lifecycle

Expertise in Intune, end-user experience, and network services

Ability to handle high-priority requests and escalate issues when needed

Ability to troubleshoot and service technical equipment

Willingness to work in a remote desktop environment and use own equipment when necessary

Nice to haveExperience contributing to knowledge base improvements and incident analysis

Application

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.