Italian Customer Support Agent - Lisbon, Portugal

Om jobbet

Travel to sunny Lisbon and work with the world's most famous brands!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine - along with flavorful Portuguese cuisine - sound like an option you'd like to explore? Lisbon is a vibrant and charismatic city, and one of the finest capital cities in Europe. The city boasts a glorious climate, lively nightlife, historic monuments, and a range of activities that will entertain visitors of all ages and dispositions. There is a lot to see and do - come and join our ever-growing Customer Care team in Lisbon!

Our client Our client is a global leader in customer experience (CX) services that has been operating in Portugal since 1999. In the country, it maintains three modern hubs - with two in Lisbon (Santos and Sete Rios) and one in Porto (Campanhã) - employing over 4,000 multilingual associates fluent in more than 20 languages. You will be part of an extremely driven team in awesome Portugal!

Job Description

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

Be creative, friendly, and solution-oriented with customers and colleagues.

Understand the need to meet expectations, rise above them, and go that extra mile for customers.

Show a flexible approach to working in a changing and fast-growing environment.

Work with some of the world's most respected brands.

Requirements

Being fluent (C2 level) in the Italian language

Good knowledge of English (B1-B2 level) required

Computer skills

Good analytic skills and logical thinking

Excellent communication skills: verbal, written, listening skills

Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform

Ability to multitask and work under pressure

EU citizenship or work permit for Portugal

What you are offered

Complete relocation package that includes: 200 in flight ticket and 360 monthly as an accommodation fee

Fixed monthly salary + bonus

A contract focused on a long-term relationship

Private Health Insurance

Professional growth & development opportunities

Special HR team organizing events, sports tournaments, parties & trips

Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc

Benefits of Portugal

Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there.

Employers must also pay employees a meal allowance for each workday. Our client pays it through a special card or ticket which makes the meal allowance tax-free.