Om jobbet
About the RoleWe are looking for a motivated Incident Support to join our IT Operations team. This is an entry-level position suitable for recent graduates or candidates with limited work experience who are interested in IT service management and incident handling.
The role focuses on supporting daily incident management activities under the guidance of senior team members, ensuring smooth IT service operations.
About the Company
We provide IT operations and technical support services for connected vehicle platforms (telematics systems), working closely with automotive manufacturers and ecosystem partners.
Our services cover system monitoring, incident handling, and operational support to ensure the stability and reliability of connected car services across different markets.
Key Responsibilities
Support the incident management process in daily IT operations
Assist in logging, categorizing, and tracking incidents in internal systems
Monitor system alerts and escalate incidents to relevant teams when necessary
Follow established procedures to ensure incidents are handled efficiently
Coordinate with internal teams and external partners to gather information and update incident status
Maintain accurate documentation of incidents and resolutions
Participate in post-incident reviews and contribute to continuous improvement
Learn and follow IT service management best practices (e.g., ITIL)
Working Style
Work under supervision and guidance from senior team members
Collaborate closely with cross-functional teams
Gradually take on more responsibilities as experience grows
Qualifications
Bachelor's or Master's degree in Computer Science, Information Technology, Business, Management, or a related field
Strong interest in IT operations and service management
Basic understanding of IT systems, networks, or cloud environments is a plus
Previous work experience (including internships) is a plus
Experience working with or coordinating Chinese vendors/suppliers is a plus
Good problem-solving skills and willingness to learn
Strong communication skills in English
What We Offer
A supportive and learning-oriented work environment
Opportunity to gain hands-on experience in IT operations within the automotive and connected vehicle domain
Career development path towards Incident Manager or other IT roles
Competitive salary and benefits in accordance with Swedish standards
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
