Head of Quality Management

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YOUR MISSION AT VOI

Since 2018, Voi has been on a mission to create safe, sustainable, and reliable micromobility for everyone. AsHead of Quality Management, you will be ultimately accountable for product and supplier quality across Voi's fleet - from early development and introduction to in-field operation, repairs, and lifecycle performance.

You will lead Voi's Quality Assurance organisation across Europe and China, combining strategic direction with hands-on problem solving. Partnering closely with suppliers, operations, and engineering, you will drive data-driven improvements that directly impact safety, fleet performance, and customer experience.

Your mission includes:

• Leading and developing the Quality Assurance organisation with clear priorities, structure, and ways of working.
• Owning end-to-end quality performance for vehicles, batteries, and IoT across production and in-field operation.
• Driving root cause analysis, CAPA, and preventive actions together with suppliers and internal teams.
• Ensuring supplier readiness, SOP quality, and long-term quality performance for new vehicle introductions.
• Leading quality processes, standards, and best practices for operations, repairs, and market support.
• Feeding quality learnings and requirements into future vehicle and platform development.
• Acting as a key quality interface to senior leadership, with clear reporting, risk assessment, and escalation.
• Travelling to supplier sites in China and Voi markets in Europe to stay close to real-world product performance.

WHAT YOU NEED TO EMBARK

We are looking for a senior quality leader who combines strategic thinking with a hands-on, collaborative approach, and who thrives in a fast-growing, changing environment.

We believe you have:

• A Bachelor's or Master's degree in Engineering, Manufacturing, or a related field (or equivalent experience).
• Extensive experience in quality assurance, supplier quality, or manufacturing, including leading QA teams internationally.
• Strong experience working with suppliers in China and Western organisations.
• Deep expertise in root cause analysis, CAPA, and quality systems or frameworks.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• A data-driven mindset; experience with SQL or advanced analytics is a plus.
• Fluency in English; Chinese language skills are a strong plus.

Don't meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don't check every box.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you'll have the opportunity to:

• Join Europe's #1 micromobility operator and one of the fastest growing scale-ups.
• Shape the quality of products used in 90+ cities across Europe.
• Get "skin in the game" through our employee options programme.
• Enjoy unlimited free Voi rides and a dog-friendly office.
• Work together with inspiring, motivated, and fun colleagues towards a common goal.
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.