Delivery Lead

Om jobbet

Delivery Lead

Ework Groupis currently seeking our next Delivery Lead for a permanent position. Are you passionate about ensuring excellence in client delivery and building strong partnerships? Are you ready to ensure our clients' needs are met and exceeded while identifying business opportunities and enhancing client satisfaction? Then this may be the role for you!

Ework Groupis the leading independent total talent solution provider in Northern Europe, with a strong focus on IT, telecom, and engineering. Our annual turnover exceeds 15 billion SEK, and we are listed on Nasdaq Stockholm. We are distinguished by our entrepreneurial culture and are dedicated to strengthening our strategic position in the market. As part of the Ework team, you will have the opportunity to contribute to and participate in our exciting journey, collaborating with driven and ambitious colleagues in a dynamic environment.

About the role

As a Delivery Lead, you'll be fully accountable for delivering contracted services to our clients- ensuring that Service Level Agreements defined in the client Frame Agreements and Key Performance Indicators are consistently met. You'll keep a close eye on performance, quality, and efficiency; while also cultivating strong client relationships and providing day-to-day operational support. You maintain strong oversight of the service delivery, ensuring efficiency, quality, and adherence to the commitments made to clients. You actively cultivate and sustain robust client relationships, offering day-to-day advice and support. You support continuous improvements in processes and client satisfaction by identifying opportunities and proactively addressing delivery challenges. You maintain commercially minded, identifying opportunities to create added value for clients and sharing them with the appropriate roles for follow-up.

You live our values - Consultative, Committed, Collaborative and Curious - in everything you do!

Responsibilities & Main Tasks
• Build and maintain strong relationships with hiring managers, suppliers, and consultants.
• Collaborating and coordinating with delivery teams to ensure successful execution of service delivery.
• Monitoring quality of service delivery and tracking KPIs and SLA to ensure that service delivery aligns with contractual agreements.
• Following up on deviations from the agreed game plan and making sure that all involved parties internally are aware of the right process and have the support they need to work in accordance with it.
• Following-up assignment delivery with clients, suppliers and consultants during the assignment.
• Managing assignment negotiations with clients and suppliers.
• Offering day-to-day advice and support to clients, as well as colleagues, to make sure the delivery is running smoothly and that issues are resolved.
• Manage internal escalations, follow up on deviations, and mitigate risks.
• Providing input on game plan and budget from an operative sales perspective.
• Participating in operational governance with clients.

We are looking for someone who is
• Building and maintaining strong client relationships. Managing stakeholder expectations proactively and communicating complex information clearly.
• Relevant knowledge and experience in consultant procurement within the private sector.
• Driving governance process towards client stakeholders.
• Strong communication skills, arefluent in Swedish and English - must have.

We are looking for you who has:
• Proven experience in building and nurturing client relationships, with a proactive approach to managing stakeholder expectations.
• A track record of identifying and pursuing new business opportunities and adding to client value.
• Experience in teamwork and group collaboration.
• Strong analytical skills, with the ability to interpret data and set action plans from it.
• A high level of self-leadership with initiative-taking, goal orientation, and effective prioritization.
• A solution-focused and structured approach to tasks.
• Excellent communication skills, with the ability to clearly communicate complex information.

Is it you we are looking for? Do not hesitate to apply today!

Additional Information

Placement: Stockholm
Employment:permanent, full-time
Start:As soon as possible or up on agreement
Application:Please submit your CV as soon as possible, as we will review applications and conduct interviews continuously.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility