Customer Success Manager

Om jobbet

About the job

Location: Sölvesborg

F24 is a European leader in solutions for critical communication and incident management. Our platform helps organizations quickly reach the right people when something unexpected happens.

Our customers include organizations within infrastructure, healthcare, industry and public sector across Europe.

We are now looking for a Customer Success Manager to strengthen our Nordic team and support customers in both Sweden and Finland.

This is a role for someone who enjoys working closely with customers while also identifying opportunities to grow and develop the relationship.

The role
As Customer Success Manager you will work closely with our customers to ensure they get maximum value from the F24 platform.

You will play a key role throughout the customer lifecycle - from onboarding and adoption to relationship management and commercial development.

Your responsibilities include:

• Onboarding new customers and ensuring a smooth start
• Building strong and long-term customer relationships
• Supporting customers in using the platform effectively
• Conducting regular follow-ups and customer meetings
• Identifying opportunities for upselling and expanding the customer relationship
• Assisting with simpler product questions and support cases
• Working closely with Sales, Support and Product teams

This role combines customer success, relationship management and commercial responsibility. You should therefore enjoy both supporting customers and identifying opportunities to further develop the partnership.

We believe you

• Enjoy building long-term customer relationship
• Are proactive and structured in your work
• Feel comfortable discussing both business needs and technical solutions
• Take ownership of your customers and follow up consistently
• Are motivated by both customer satisfaction and commercial results

We are looking for someone who

• Has experience from Customer Success, Account Management or SaaS
• Is comfortable working with digital platforms and software solutions
• Speaks both Swedish and Finnish, as well as English
• Has strong communication and relationship-building skills

What we offer

• A central role in our continued growth in the Nordic markets
• Opportunity to work with market-leading solutions within critical communication
• Part of an international company with a strong brand and presence across Europe
• Competitive compensation and benefits adapted to the role
• Flexible working arrangements
• A collaborative team with high engagement and short decision paths

Application deadline: 27.04.2026

Contact

If you have any questions, please contact us here:

Recruiting Manager:

• Emilie Kirkegaard, HR Manager. emilie.kirkegaard@f24.com . Phone.No: +4799357166

Hiring Manager:

• Kathrine Raknerud, VP Commercial Service Notification. kathrine.raknerud@f24.com . Phone.No.: +4741312345
• Magnus Andersson, Country Sales Manager. magnus.andersson@f24.com . Phone.No.: +46723365656